LUAU EMCEE (CASUAL)

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Luau Show Emcee is responsible to provide the narration of the story line including before, during and after each song and dance performance. This narration will be scripted by the Luau Artistic Director. The Luau Emcee will also be responsible to sing designated musical selections during the Luau Show.

An integral part of their responsibility is maintaining the performance standards as directed by the Luau Artistic Director and will work under the supervision of the Luau Stage Manager to maintain the quality of the Luau Show.

These duties include but are not limited to the following:

Must work closely with the Luau Stage Manager, Luau Artistic Director, Light and Sound staff, F&B Luau Manager, and all Luau staff.
• Must attend and participate in all scheduled rehearsals and trainings for the show as required.
• Must attend all pre-shift and post shift meetings.
• Must have a pleasant and commanding stage presence.
• Must have the ability to be spontaneous and flexible to enhance the performances in the Luau Show.
• Responsible to learn the cues for all the song and dance numbers of the Luau show.
• Must be able to follow the lights and sound cues.
• Responsible to report any problems or issues to the Luau Stage Manager that requires his/her attention as they arise.
• Must ensure compliance with all local and liquor laws and health and sanitation regulations.
• Must be in compliance with the Hotel rules and regulations.
• Must attend and participate in all department and company required meetings/training.
• Must provide excellent guest experience for overall guest satisfaction.
• Must perform other duties as directed by supervisor/management.

• Proven experience as the master/mistress of ceremony in a show production role or equivalent.
• Must possess a level of high confidence and the ability to be spontaneous to fit the needs of the Luau Show.
• Must have an extensive knowledge of Hawaiian and Polynesian culture, dances and songs.
• Must be able to work in conjunction with the Luau Stage Manager, Luau Artistic Director, F&B Luau Managers, and Luau staff.
• Must be able to interact with fellow co-workers, managers/supervisors, guests and others with respect and honesty.
• Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Must be available to attend all scheduled rehearsals, training, and hotel required meetings.
• Must have a positive attitude.
• Must be able to read and write in the English language.
• Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be detail oriented and able to perform job functions with accuracy.
• Must be able to multitask and prioritize duties and functions according to the Luau Show's needs to meet deadlines.
• Must be available for flexible scheduling to meet the needs of the Luau Show including evenings, weekends and holidays.
• Must be flexible and able to adjust to changes nightly according to the needs of the Luau Show.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must comply with all departmental and company policies.
• Must be able to maintain confidential information.
• Must perform other duties as direct/assigned by managers/supervisors.

General Job Requirements:

• Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Must have the ability to follow directions and take critiques and adjust as necessary.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau Show.
• Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
• Must perform other duties as directed/assigned by supervisor/management.