Power Services Technician - Audio Visual, Event Technology

Power Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Power Services Technician is responsible for providing power distribution load calculations and equipment set and strike, as required. They will also assist with floor operations, including setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

• Ensure all event sets and strikes are completed according to Company SOPs
• Assist sales team with a load calculation to ensure appropriate power distribution equipment and services are being sold
• Ensure the safe set and strike of power distribution cabling and equipment, minimizing trip hazards and the potential for overloaded circuits
• Perform tie-ins of third-party electrical distribution equipment (show power)
• Operate intermediate technology solutions and troubleshoot if issues arise.
• Greet guests/clients before the event and provide clear instructions on operating equipment.
• Provide continued communication with the client to ensure the success of all events
• Follows through on all client requests
• Look for opportunities to enhance client's event
• Maintain accurate client event information within the Company's business systems
• Review daily invoices with the client and obtain the client's signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and in rental condition
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually improve technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Minimum of two (2) years experience in the audio-visual and/or hospitality industry
• Electrical background
• Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements herein represent the required knowledge, skill, and/or ability.

• Demonstrated advanced technical, and operational ability
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.