Govt Services Audiology Account Rep

This role leads and supports teams in Audiology and Technical Support, managing daily operations, escalated issues, and service initiatives. Key responsibilities include team development, training, project execution, and ensuring exceptional customer service. Strong communication, leadership, and organizational skills are essential, along with knowledge of Starkey's products, systems, and customer needs.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.Here's a video about the people behind Starkey's groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

JOB SUMMARY DESCRIPTION

The primary focus is to drive hearing aid sales within VA Medical Centers, CBOCs, Military/DOD facilities, Community Care, and Indian Health Clinics. The role involves maintaining and growing market share with existing customers, as well as identifying and securing new business within the assigned territory. Emphasis is placed on strong account relationships and management, CRM maintenance, and project management to support sales strategies. Additionally, the position requires a thorough understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively.

JOB RESPONSIBILITIES

• Account Strategy and Business Planning
• Increase market share and overall sales within the assigned territory.
• Manage projects to support account strategies.
• Collaborate with the GS territory account manager to present quarterly business reviews to leadership.
• Build and maintain relationships with internal and external stakeholders to promote Starkey's value proposition.
• Maintain and update CRM with relevant contact and account information.
• Sales Pipeline Reinforcement
• Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities.
• Conduct outbound prospecting calls.
• Use sales tools to manage the pipeline and advance the sales process.
• Segmentation and New Business Development
• Segment prospects within the territory.
• Identify opportunities to grow the current customer base.
• Customer Support
• Retain and grow the existing customer base across the assigned territory.
• Provide customer support to account contacts.
• Develop close working relationships with the GS support team, Customer Service, and Credit Representatives.
• Assist in coordinating and enrolling customers in training seminars.
• Audiology Support
• Educate audiologists and technicians on Starkey software and other fitting tools to improve fitting success.
• Support the territory by attending and contributing to educational seminars, national symposiums, and regional trainings.
• Training
• Complete product and sales training to enable successful customer education.
• Perform other duties/responsibilities as assigned.

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education
  
  
  
  • Bachelor's degree or equivalent work experience required.
  • Experience (i.e., years of work experience related to the job)
    
    
    
    • Minimum of 2 years' experience in the hearing aid industry.
    
    
    
    
  
  
  
  

Knowledge / Technical Requirements

• Proficient with Microsoft Suite.
• Experience with Salesforce CRM.
• Basic knowledge of PowerBI.
• Proficient in smartphone technology.
• Familiarity with virtual meeting platforms.

Competencies, Skills & Abilities

• Selling skills
• Territory Management
• Business Acumen
• Teamwork
• Product Knowledge
• Strategic mindset

The annual salary for this position is between $65,450.00-$84,000.00 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirement include, medical, dental and vision insurance, 401(k) retirement plan with company match, company paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

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