After-Hours Team Manager, Hospice Home Care

Manages, coordinates, facilitates and supports the members of the interdisciplinary team in provision of hospice care to patient/families of VNS Health Hospice Care Program, including After Hours. Ensures the implementation of clinical/quality improvement initiatives for hospice services in compliance with regulatory requirements. Demonstrates knowledge and commitment to excellence in clinical practice and customer service. Works under general direction.

SCHEDULE:

Monday-Friday, 3:00pm-11:00pm

One weekend per month required (substituted for 2 week days)*

* Ensures the use of an interdisciplinary approach to assess the medical, physical, social, emotional and spiritual needs of the patient. Ensures that support and direction to patient's families are provided in accordance with the patient's Interdisciplinary Plan of Care/Hospice Care mission, objectives, policies and procedures.

* Participates in Hospice Team meetings, IDG management meetings, and serves on relevant committees for the purposes of information exchange, team collaboration, development of procedures and documentation tools, development of quality and training.

* Ensures full regulatory compliance with Hospice Conditions of Participation and standards through review, monitoring and audit (ad hoc / regular) of files, processes and procedures.

* Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the team. Participates in the design, implementation, evaluation and modification of quality initiatives and educational plans.

* Initiates, coordinates, performs and assists in the analysis of clinical, regulatory and fiscal practice. Assists leadership in achieving Hospice Care goals, objectives, and fiscal targets by providing support with compliance and/or innovation to achieve improvement.

* Manages the day to day operations of the department, which includes effective caseload or visit management, achievement of productivity and revenue/expenditure targets for Hospice Care.

* Completes all work assignments, which includes audits, reports and projects.

* Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate.

• This leader is responsible for oversight of the After-Hours Field Clinicians, including the Crisis Care clinicians and team coordinator to ensure timeliness of care during afterhours for hospice patients and families.
• This is a hybrid role which requires the leader to perform field visits with the After-Hours clinicians as needed for complex care teaching, orientation and annual field evaluations to assess performance.
• Provides education to the After-Hours Field team during working hours
• Acts as a liaison between After Hours Field team and dayshift, as well as Clinical Supervisors afterhours
• Monitors and ensures staff adherence to guidelines/standards.
• Work hours for this role begin at 1500 to provide support to the After Hours Team and does include one weekend per month as a hybrid position.

* Participates in special projects and performs other duties as assigned.

Licenses and Certifications:
License and current registration to practice as a Registered Professional Nurse in New York State required

Education:
Bachelor's Degree in Nursing from an approved program accredited by the National League of Nursing or Health or Human Services field or the equivalent work experience required

Work Experience:
Minimum of three years clinical experience in hospice required

Effective oral, written and interpersonal communication skills required

Clinical management experience preferred Knowledge of personal computer operations, including MS Office applications preferred