Assistant Director of Loan Operations

Rockland Trust is seeking an experienced and dedicated Assistant Director of Loan Operations to join our team. The successful candidate will assist in overseeing the daily operations of the Collateral Management, Escrow and Document custodian Loan Servicing Departments, ensuring the accurate and efficient servicing of our commercial and consumer loan portfolio.

The Assistant Director of Loan Operations will play a pivotal role in developing and executing the business architecture strategy for our Commercial and Consumer Loan Servicing Departments division. This role requires a seasoned professional with a deep understanding of commercial and consumer loan servicing, business process automation, and data stewardship. The successful candidate will be instrumental in advancing our strategic initiatives and ensuring the seamless transition to a new core servicing system.

Key Responsibilities:

Strategic Leadership:

• Lead the development and execution of the "Go Forward" business architecture strategy for Collateral and document management Loan Servicing.
• Align the strategy with key initiatives from the overall strategic plan and Rockland Trust's vision for a new core servicing system.
• Spearhead efforts to enhance business process automation, driving efficiency and effectiveness across the division.

Relationship Building:

• Cultivate and maintain strong relationships within the organization, particularly within the commercial loan department, to facilitate effective communication and issue resolution.
• Serve as a liaison between commercial/consumer loan servicing and other departments to ensure alignment and support for strategic goals.

Data Stewardship:

• Provide leadership in commercial/consumer loan data stewardship, ensuring the accuracy, consistency, and integrity of loan data.
• Play a key role in advancing the bank's data governance program, particularly within the commercial loan servicing area.
• Establish and enforce data management policies and procedures to support business goals.

Operational Management:

• Assist in the management and oversight of the Collateral Management and Document custodial Loan Servicing Departments.
• Ensure the timely and accurate processing of Escrow and secondary market payments, Collateral perfection/release, legal documentation retention and imaging.
• Monitor and manage the workflow to ensure service levels and deadlines are met.

Compliance and Risk Management:

• Ensure all activities are conducted in compliance with regulatory requirements and bank policies.
• Assist in the development and implementation of procedures to enhance compliance and mitigate risk.
• Conduct regular audits and reviews of loan servicing activities to ensure accuracy and compliance.

Team Leadership:

• Supervise, train, and mentor team members to ensure high levels of performance and professional development.
• Foster a collaborative and positive work environment.
• Conduct performance evaluations and provide feedback to staff.

Process Improvement:

• Identify opportunities for process improvements and efficiencies within the loan servicing function.
• Implement best practices and innovative solutions to enhance operational effectiveness.
• Work closely with IT and other departments to streamline processes and implement new technologies.

Reporting and Analysis:

• Prepare and present regular reports on departmental performance and loan servicing metrics.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Provide insights and recommendations to senior management.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7-10 plus years of experience in commercial loan servicing, with at least 3 years in a supervisory or management role.
• Strong knowledge of commercial loan products, servicing systems, and regulatory requirements.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in loan servicing software and Microsoft Office Suite.