End User Support

Find Your Passion and Purpose as an End User Support Analyst-Dallas

Reimagine Your Healthcare IT Career With Us

Working for a healthcare company, you know what you do impacts you as much as your field staff supporting our patients and their families. At AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it's really special to be a part of our patient's health journey and create incredible memories while providing world-class patient care.

This is an in person position based out of our Dallas office

Offer based on years of experience

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including:

If you meet these qualifications, we want to meet you!

• Bachelor's degree in Information Technology preferred or 2 - 4 years of technical support experience
• Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.
• Solid Understanding of:
  • Microsoft Office Applications
  • Office365, One-Drive
  • Microsoft Teams
  • Windows 10 OS, Windows 11 OS a plus
  • Android OS, iOS
  • Active Directory, EntraID
  • Intune Auto-pilot,
  • Networking (TCP/IP, WINS, DNS, DHCP)
  • ITIL Service Management through Service Now
  • Single Sign on concepts
  • MDM Solutions
• Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
• Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
• Some project/process management skills
• Advance equipment operation skills - should be able to use all office equipment and train end users
• Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.
• Ability to document technical solutions for review by both technical teams and end users

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.