New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Jun 18, 2025
Job Opportunity: Service Support Specialist Jr. (Onsite) If you're someone who thrives on solving problems and helping others, this could be the perfect role for you! As a Service Support Specialist Jr., you'll be the first point of contact for our customers-providing support with billing, payments, portal navigation, and general inquiries in a fast-paced, high-volume contact center. What You'll Do: * Handle inbound and outbound calls, texts, and emails related to billing, payments, and portal support. * Deliver exceptional customer service with accuracy and professionalism. * Troubleshoot issues and guide customers through solutions with clarity and empathy. * Perform basic math calculations to resolve billing questions. * Navigate multiple systems and tools to research and resolve customer concerns. * Maintain productivity and quality standards while adhering to compliance protocols (SOX, PCI). * Collaborate with team members and take ownership of customer issues from start to finish. * Be flexible to work overtime as needed. Qualifications: * 1-2 years of customer service experience (contact center preferred). * Strong verbal and written communication skills. * Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams) and multi-monitor navigation. * Ability to multitask, stay organized, and manage time effectively. * A positive, professional attitude with a drive to succeed and grow. * High school diploma or equivalent required; college coursework or degree is a plus. Bonus Points For: * Bilingual in Spanish. * Experience in high-volume service environments. * Familiarity with customer service in industries like insurance, finance, or healthcare. This is a fully onsite position where you'll be part of a supportive team that values ownership, collaboration, and delivering outstanding service. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in O Fallon,MO. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.