New

REMOTE Technical Support Representative (Boating Experience Required)

TEKsystems
$19.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menomonee Falls
Jun 18, 2025
Job Description: Technical Support Specialist The Technical Support Specialist plays a key role in delivering a positive customer experience by providing expert assistance in technical troubleshooting, product selection, and warranty support. This individual will contribute to the success of our call center operations and ensure timely and effective resolution of customer inquiries related to our consumer product lines. Key Responsibilities * Deliver exceptional customer service through technical support via phone and email. * Provide detailed product information, including features, benefits, installation guidance, sizing recommendations, and product compatibility. * Accurately document customer interactions and support cases in the call center system. * Troubleshoot and resolve customer issues using schematics, wiring diagrams, and diagnostic tools. * Respond promptly to customer emails and voicemails, ensuring timely follow-up and resolution. * Assist in the creation and maintenance of FAQs, troubleshooting guides, and training materials. * Review and contribute to product manuals, technical bulletins, and marketing materials to ensure clarity and accuracy. * Maintain organized records of proven processes and procedures. * Support customers through product repair and replacement programs. * Ensure accurate and timely data entry into Navico Group systems. Required Skills & Qualifications Technical Skills: * Experience with technical support in electronics, electrical systems, or marine engineering. * Familiarity with ERP and CRM systems. * Proficiency in using diagnostic tools such as multimeters. * Understanding of AC/DC electrical systems and industrial machinery. * Knowledge of standards such as ABYC, NMEA, and MEI is a plus. * Proficiency in Microsoft Office and Adobe PDF tools. Soft Skills: * Strong troubleshooting and problem-solving abilities. * Excellent verbal and written communication skills. * Ability to read and interpret technical documents, schematics, and manuals. * Highly organized with strong time management skills. * Team-oriented with a collaborative mindset. * Professional demeanor with a customer-first attitude. * Demonstrated accountability, integrity, and sound judgment. Pay and Benefits The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: ** Medical, dental & vision* ** Critical Illness, Accident, and Hospital* ** 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* ** Life Insurance (Voluntary Life & AD&D for the employee and dependents)* ** Short and long-term disability* ** Health Spending Account (HSA)* ** Transportation benefits* ** Employee Assistance Program* ** Time Off/Leave (PTO, Vacation or Sick Leave)* Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2025. Pay and Benefits The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.