New

Sales Support Specialist

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
Jun 18, 2025
Description As a part of a vast, international network of corporate and industrial resources, the company offers its customers the finest state-of-the-art power transmission products available in the world. The company name is synonymous with excellence in quality, dependability, and customer service. Currently, the company has an excellent opportunity for an Inside Sales Representative in our corporate headquarters in Wheeling, IL. Essential Job Functions and Responsibilities: -Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin, and sales. -Handles customer requests including quotes, orders, follow-up, and delivery information. -Solves various customer matters, issues credits, debits, and authorizes return goods. -Communicates customer requirements to Operations & Engineering. -Monitors price inventory agreements. -Supports members of the outside sales team. -Works well in a team environment to solve customer issues. -Communicates issues and problems with management in a timely manner. -Maintains superb attention to detail. -Maintains detailed documentation to support decisions and ensure continuity of service. - The volume of orders: ranges from 50-75 larger orders with multiple line items - Working on the Power Transmission Team - International and Domestic Clients. - % of time would depend on weather or not they are assigned to phones that week or not. When they are assigned to phones about 70% of their day would be on the phones which is around 45 calls on avg. Calls are routed to their desk and the associate would have to answer the call. The team that supports the phone work during the given week and then calls route to the open person. Calls ring through the headset so they would need to be wearing the headset to hear it ringing. You can also make yourself unavailable for calls for breaks and other work. They don't require people to be on the phone 100% of the day because there is other work to be done Skills sales support, erp system, order entry, customer service, pricing, data entry, KPI, microsoft office, QAD, CRM, Ms office suite Top Skills Details sales support,erp system,order entry,customer service,pricing Additional Skills & Qualifications MUST HAVES: -2 years of manufacturing sales support or manufacturing customer service - Experience in past role managing Product Knowledge - Microsoft Office Suite - Order Entry NICE HAVES: -QAD software Attendance Policy: Must be at your desk ready to go at 8am and work until 5pm each day. There is a 5pt system and if you are late by 1 minute then you get a point. 5 points and you will be terminated. Candidates must know that punctuality and attendance is required and very strict. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on Jun 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.