New

Tier 1 Help Desk Technician

TEKsystems
$20.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Jun 18, 2025
Description The IT Operations Division is responsible for providing phone, in-person, and field support ranging from tier 1-3 tasks. The operations team is responsible for providing laptop, desktop, hardware, software support to all end users. The Operations team is in need of a Tier 1 Help Desk technician that would be responsible for taking user support tickets and requests via ServiceNow, Phone and occasionally desk side or in-person support. Support Responsibilities will range from resolving hardware, software, printer, AV and Phone issues. Our clients environment is mainly windows so candidates should have experience supporting a windows environment from a help desk perspective. Hands-on hardware experience will be a huge plus here. Candidates should have at least two years of Active Directory experience and prior experience of using a ticketing system such as ServiceNow. Provide first-level technical support and troubleshooting for end users, including resolving issues with hardware, software, printers, audio/visual equipment, and basic networking. Respond to and document service requests and incidents in the ServiceNow ticketing system. Perform user account management tasks such as creating, modifying, and disabling accounts in Active Directory and Microsoft 365. Assist with onboarding new employees by provisioning laptops, phones, and other equipment. Escalate complex issues to the tier two support team as needed. Maintain a positive, customer-service oriented attitude when interacting with end-users Skills Help desk support, Ticketing system, Active directory, Windows 10, Troubleshooting Additional Skills & Qualifications 1-3 years of experience in a help desk or technical support role Proficient in troubleshooting Windows-based devices, Microsoft Office applications, and basic networking concepts Ability to interpret error messages and use online resources to find solutions Strong communication and problem-solving skills Experience with ServiceNow or similar ticketing systems Basic knowledge of Active Directory and user account management Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Jun 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.