New

Mobility Device Support Specialist

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
Jun 18, 2025
Description We are seeking a detail-oriented and customer-focused Mobile Device Support Specialist in Waukegan, IL. This role is responsible for managing mobile device requests, maintaining inventory, and ensuring timely and accurate support for end users. Job Responsibilities: * Reconcile client service requests with available mobile device inventory * Process mobile device requests through ServiceNow, ensuring compliance with company policies * Assign devices appropriately based on internal guidelines and user needs * Document all transactions, update device records, and maintain accurate system data * Input and maintain inventory data in the Telecom Expense Management system * Assist with packing and shipping devices as needed * Generate and maintain inventory reports * Perform device maintenance tasks including soft wipes, physical cleaning, quality checks, and re-entry into inventory for redeployment * Follow instructions from the Inventory Manager or Supervisor * Remain accessible to customers, team members, and other departments via email, phone, and instant messaging during work hours * Monitor and maintain appropriate stock levels of devices (e.g., iPads, smartphones) * Coordinate with vendors (e.g., AT&T, Verizon) to activate new lines or modify existing services * Create documentation and process guides as requested * Record all support activities for performance tracking and reporting * Conduct manual inventory cycle counts when necessary * Provide expert support and guidance to peers and clients as needed * Resolve escalated support calls and take ownership of client mobility issues Required Skills: * Minimum 3 months of hands-on experience supporting mobile hardware * Proficiency in iOS and/or Android device support * Experience working with mobile carriers (e.g., AT&T, Verizon) Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Jul 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.