Customer Services Professional 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional 1

Location(s): Cypress, CA

Job Summary:

We are seeking a highly organized and customer-focused Service Coordinator to support our branch offices and the Digital Service Center. This role is responsible for coordinating service activities, managing resources, and ensuring a high level of customer satisfaction.

Key Responsibilities:

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  Support, inform, prioritize, and coordinate service activities and resources across branch offices and the Digital Service Center.

  
  
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  Act as the primary point of contact for service customers, ensuring expectations are clearly understood and met.

  
  
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  Handle incoming service requests via phone or email, convert requests into service work orders, and schedule or dispatch personnel accordingly.

  
  
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  Schedule resources to support standard service agreements and respond to the nature and urgency of service calls.

  
  
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  Make informed decisions on the movement and allocation of personnel and materials, based on contractual obligations, urgency, and availability.

  
  
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  Order and track parts and subcontractor services using the service platform to support ongoing maintenance plans and reactive service calls.

  
  
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  Review and evaluate time-and-material (T&M) service orders to ensure accurate cost tracking and scope completion.

  
  
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  Process service invoices in accordance with company billing standards.

  
  
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  Follow up proactively with customers after service completion to ensure satisfaction with the quality and timeliness of the work performed.

  
  

Qualifications:

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  High School Diploma or GED required.

  
  
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  Proven experience in a customer service or coordination role, preferably in a service or maintenance-related industry.

  
  
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  Strong organizational and interpersonal skills with the ability to manage multiple priorities effectively.

  
  
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  Proficient in Microsoft Office Suite (Word, Excel, Outlook).

  
  
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  Excellent verbal and written communication skills.

  
  
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  Strong problem-solving skills and the ability to work independently and within a team.

  
  

Top Skills:

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  Customer service excellence.

  
  
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  Communication (verbal and written).

  
  
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  Microsoft Office proficiency.