New

Member Services Representative

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Reston
Jun 19, 2025
Description This individual will provide support for other higher MSRs - 70% Assists members with financial transactions, opening and closing accounts, and applying for and closing loans. Answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Assists members in person, over the phone, through the internet and email, and through the mail/fax. - 10% Identifies cross-sell opportunities and actively cross-sells products/services to members. Makes outbound calls as needed to meet sales goals. - 5% Ensures appropriate records are maintained and required reports are prepared. Follows all security and compliance policies and procedures. - 5% Acts as liaison between members and various departments. Conducts thorough research to trouble-shoot member issues and questions. Follows through on research and provides resolution to members within company standards. - 5% Maintains member account information on computer system. Scans documents as required. Balances individual cash drawer, ATMs and overall branch in accordance with Credit Union policy. - 5% Performs other job related duties as assigned. Skills customer service, customer support, data entry Top Skills Details customer service,customer support,data entry Additional Skills & Qualifications PREFERRED - Previous Banking experience and banking product knowledge - Ability to have direct conversations with clients on the phone - Ability to work on computer systems looking up customer accounts - Need someone from a bank or credit union -High school diploma Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Reston,VA. Application Deadline This position is anticipated to close on Jul 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.