New

Support Technician

TEKsystems
$17.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Frankfort
Jun 19, 2025
Support Technician A well-rounded IT Support Technician is needed to provide technical assistance and exceptional customer service to end users. This role involves both remote and in-person support, requiring strong communication and troubleshooting skills. Ideal candidates should have at least 1-2 years of experience in desktop support, including installation, troubleshooting, and repair within a technology-driven environment. Basic network troubleshooting skills are also necessary. This position requires a valid driver's license and the ability to lift and carry heavy objects or work in physically demanding conditions for extended periods. This is a long-term opportunity offering a comprehensive benefits package, skill development, and career advancement potential. Position Responsibilities The specialist role provides a point of contact for technical assistance and support within ours client's organization * Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area. * Utilizes knowledge management tools to help resolve client issues. * Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users. * Active Directory/Group Policy Support * Windows 10/11 support for end users * Provide end-to-end IT support relating to hardware and software applications * Document, develop and improve existing IT processes, and adhere to established standards and best practices. * Support PC, Mac, Linux workstations, VDIs, and various tablet platforms * Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards * Troubleshoot hardware/software * MDM Key Skills & Qualifications: * Strong troubleshooting abilities in desktop support * Excellent customer service and communication skills * Experience in software installation and technical support * Ability to assist with network connectivity and hardware issues * Prior exposure to help desk environments or service desk operations * Team-oriented mindset with a focus on building positive user relationships Experience Level: Intermediate Pay and Benefits The pay range for this position is $19.00 - $23.00/hr. Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frankfort,KY. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.