IT User Support Specialist

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Title: Line Support Technician

Note: This requisition includes multiple positions available at different locations and on various shifts (e.g., day, evening, night). Please specify your location and shift preference when applying.

JOB PURPOSE
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.

While also applying analysis and design techniques, and expert knowledge of the systems deployed therein, to solve business problems using information technology solutions.

KEY ACCOUNTABILITIES
*Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
*Oversee the daily execution of operational processes by team in support of production environment
*Support projects such as technology upgrades\implementations of Tier 1 computer systems
*Shift flexibility (Delivery face for IT to Plant Leadership)
*Providing training, support and mentorship to contract team members
*Provide leadership during IT incidents that impact production in line control systems and oversee the triaging of an event to restore production and minimize downtime
*Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
*Prioritize and track deliverables, manage project timelines, deadlines, and requests

QUALIFICATIONS, EXPERIENCE, & SKILLS

Minimum Educational Qualifications
Completed post-secondary education in Computer Science or equivalent related experience

Minimum Experience

3+ years of experience

Other Job-Specific Skills
Experience supporting computer applications and end-user computing devices
Experience supporting Windows 7/10, Active Directory, LAN/Networking
Experience using MS-Office, and problem ticketing applications
Experience executing processes on an AIX/UNIX environment
Experience managing 2nd level support calls
Experience managing 3rd level support calls (Level 2)
Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
Ability to follow and document processes
Ability to adapt/learn in a changing environment
Experience with general IT processes and development methodologies
Solid analysis, proven problem solving and decision making skills
Good time management and prioritization skills
Strong communication skills both verbal and written
Shift coverage (Delivery leader for IT with Plant Leadership on off shifts when covering)
Demonstrated leadership experience in an IT Role

WORKING CONDITIONS
*Willing to work overtime (including weekends) and scheduled shutdowns as required
*Willing and able to travel domestically and internationally on short notice
*Willing and able to work a 3 shift rotation

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs
• Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.