New

Service Support Specialist

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, El Paso
Jun 20, 2025
About the Role Are you passionate about helping others, solving problems, and working in a fast-paced, client-focused environment? Join our team as a Service Support Specialist Jr., where you'll play a key role in supporting clients during Open Enrollment and Affordable Care Act (ACA) processes. You'll be the go-to expert for troubleshooting, guiding clients through system configurations, and ensuring a seamless experience. Key Responsibilities * Handle inbound and outbound calls (18-20 per day) to assist clients with benefits, payroll, and ACA-related inquiries. * Guide clients through virtual meetings to update their Workforce Now (WFN) configurations, including Benefit Plans, Payroll, and Carrier Connections. * Troubleshoot and resolve issues related to Benefits, Carrier Connections, and ACA filings, ensuring timely follow-up and resolution. * Collaborate with clients and their insurance brokers/providers to clarify benefit plan changes and ensure accurate data transmission. * Support clients in reviewing and approving ACA forms (1095-C and 1094-C) in compliance with IRS deadlines. * Collect and organize data for Carrier Connection templates, acting as a liaison between internal teams and external partners. * Ensure accuracy of Open Enrollment payroll deductions and assist with small payroll-related projects. * Participate in internal projects and support Executive Relationship Managers (ERMs) as needed. What You'll Bring Top Skills * Strong customer service and communication (written and verbal) * Excellent troubleshooting and technical aptitude * Fast and accurate typing and case documentation * Ability to multi-task and manage time effectively in a high-volume environment Preferred Experience * Call center or client-facing support experience * Experience in benefits administration, payroll, or consulting * Experience with case management systems * Familiarity with software platforms (e.g., Adobe Creative Suite, coding tools, or other technical hobbies) Bonus Points * Bilingual in Spanish * Bachelor's degree * Experience in fast-paced environments like Starbucks, Target, or similar, with strong professionalism and tech-savviness * Project management experience Soft Skills That Set You Apart * Ownership mindset and strong attention to detail * Organized, efficient, and proactive * Comfortable working independently and as part of a team * Strong interpersonal skills and ability to build client relationships * Willingness to learn and adapt quickly * Ability to communicate using the STAR method during interviews Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in El Paso,TX. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.