Managed Services Technician

Are you a Managed Services Technician looking to join one of the top companies in the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in technical customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Austin, TX. Interested?

Here's what you'd do:

• This position is responsible for technical analysis and troubleshooting of our EMS (energy management system), supporting our clients' third party vendors, responding and reporting to clients, and ensuring persistent connectivity to remote servers.
• Exemplary Attendance and Punctuality.
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Here's what you'll get:

Pay: $28.00 / hr.

Hours: 40 hrs/Week. (1^st shift).

Length: Temp (6 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum 3 years of experience in technical customer service.
• Minimum 3 years of experience in Proper phone etiquette.
• Minimum 3 years of experience in software computer applications and equipment.
• Minimum 3 years of experience in customer service principles and practices.
• Minimum 3 years of experience in MS Office Suite.
• Minimum 3 years of experience in EMS or HVAC controls.
• Minimum 3 years of experience in Data Analytics and Metrics reporting (Excel).

• Bachelor's Degree.
• Experience with Linux or other command line interfaces.
• Minimum 2 years of experience in technical support.
• Electrical/HVAC Energy Management Systems experience.
• Ability to speak and write clearly and accurately.
• Demonstrated proficiency in typing and grammar.
• Effective listening skills.
• Multi-tasking capabilities.
• Communications skills (both verbal and written).
• Technically inclined and detail oriented.
• Ability to work as a team with pthers.
• Computer literacy.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a "U.S. Person," as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.