MS Dynamics CRM Practice Leader

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is looking to hire a Dynamics CRM Practice Leader to join our growing Digital team.

About the role:

The Dynamics CRM Practice Lead will be responsible for driving technical excellence and growth, with support from our Digital Growth team, around the Microsoft Dynamics CRM platform. Using your exceptional understanding of the Microsoft Dynamics 365 CRM ecosystem to help support CLA clients with their processes, data integrity, and system improvements. The Dynamics CRM Practice lead brings in knowledge and experience in deploying and customizing the Microsoft Dynamics CRM platform for clients across various industries of varying size and complexity.

As a Dynamics CRM Practice Leader, you will:

• Be responsible for leading projects, resource planning and project profitability of the implementations and customizations of the Microsoft Dynamics CRM platform.
• Lead a team of architects and developers using your knowledge of the Dynamics CRM platform, Azure DevOps, and other methodologies in implementing the Microsoft Dynamics CRM platform.
• Scope engagements and draft SOWs
• Develop training, marketing and communication materials with our Digital Growth team to support the sales process.
• Participate in meetings with stakeholders to drive requirements and process discussions.
• Create and refine user stories and tasks in Azure DevOps.
• Stay current with Dynamics technology and stay focused on how we can improve service delivery.

What you will need:

* 10+ plus years in roles with increasing levels of responsibility.

* Problem solving with root cause analysis experience.

* Experienced with implementing and customizing Dynamics CRM.

* CRM functional certification preferred.

* A deep understanding of the sales functionality within CRM.

* Customer Service experience a plus.

* Experience working with agile/scrum implementation methodology.

* Experience with Microsoft office tools such as Excel, Word, PowerPoint, Outlook, and Teams.

* Outstanding written and verbal skills.

* A self-starter mindset and speaks up in meetings.

* Inquisitive and collaborative approach.

* BS/BA with a technology, business, or engineering related degree.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.