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National Retail Strategy Delivery Manager
Summary/Basic Purpose
The National Retail Strategy Delivery Manager is responsible for setting the overall strategic direction for initiatives impacting national physical channels supporting consumer, small business, and wealth customer segments in coordination with other delivery channels such as digital and phone. Serves as a leader in enterprise wide initiatives impacting Retail and Small Business and supports the segment leaders in planning and implementation of strategic priorities which need to be accomplished and collaborates across the Retail Bank in ensuring execution of initiatives within the Retail and with partner teams across the enterprise. Additionally, this role is responsible for analyzing performance results and identifying trends to formulate and recommend an overarching performance improvement strategy for Retail Physical Channels. This requires continuous awareness of industry trends and the competitive landscape, applicable banking regulations, and risk management.
Essential Duties/Responsibilities
Identify and Prioritize Strategic Initiatives:
- Drive innovative strategies to improve overall Retail division performance.
- Conduct market research and analysis to identify potential opportunities and risks.
- Identify solutions, provide guidance and support on initiatives impacting the Retail Bank, including collaboration with the Sales Enablement Team, Payments, Corporate Real Estate, HR, Finance, and the Risk organization -- as well as other divisions across the organization.
- Identify proactive opportunities by conducting competitive analysis, assessing potential opportunities for fit and estimated benefit to the organization, developing financial business cases, presenting executive leadership to obtain support, and overseeing successful delivery to realize return.
- Work with executives and department heads to establish goals, policies and procedures and offer assistance as needed.
- Serve as the central point of contact for Business Council and associated governance requirements and routines.
- Develop executive presentations clearly expressing the proposed strategic direction and justification, including associated benchmarks and metrics.
- Active coordination with executive leadership and colleagues for awareness, advocacy and/or adoption.
- Ownership for internal procedures and controls to support an effective control environment.
- Develop action plan(s) as needed to ensure compliance with regulatory requirements.
Strategic Initiative Delivery
Overseeing the delivery for Retail Physical Channel strategic initiatives including:
- Serve as the business representative to provide business requirements and participate in enterprise steering for programs impacting Retail Physical Channels, gathering input from subject matter experts where required.
- Help ensure compliance with internal governance requirements and controls.
- Initiate and drive strategic initiatives to further optimize the Retail Physical Chanels and customer experience.
- Execute organizational and operational readiness activities including impact assessment planning, delivery, and monitoring.
- Proficient in Storytelling and developing clear & concise presentations with the ability to articulate clearly & confidently.
Retail Physical Channels Performance Excellence
Oversee availability and performance of Retail Physical Channels:
- Monitor Retail Physical Channels performance with quantitative metrics and target performance levels.
- Establish and maintain key performance dashboards and provide monthly insights with recommended actions.
- Synthesize performance metrics across work groups to identify strategic opportunities for improvement.
- Serve as escalation point for colleague and customer concerns related to Physical Channels and work with leaders to resolve.
Financial Management
- Central point of coordination to develop financial plans/budgets, including interim forecasts, and monitoring profitability.
- Sequence investments to maximize impact and efficiency by coordinating strategic roadmap of initiatives.
- Coordinate closely with Finance partners to maximize impact of investments and expense initiatives.
- Maintain and track realization metrics for continued improvement.
People and Relationship Management
- Developing, managing and training matrixed reports, and providing input for performance reviews and coaching. Ensure that the team is familiar with the strategic direction of the business.
- Maintains effective and collaborative working and professional relationships with colleagues and business partners.
- Central point of contact for partners such as Regulatory Relations, Business Risk Control Office, Compliance, Community Reinvestment Act, Fair Banking, and Community Affairs to ensure effective and efficient partnership across Physical Channels.
- Maintains an effective system of measurement to determine effectiveness of partner relationships and opportunities for continued improvement.
Qualifications:
- Bachelor's Degree from Accredited University OR 4 Years of relevant experience
- 10 Years OR more of financial services experience
- 10 Years OR more Program and Project Management experience
- 5 Years Strategy, Consulting and Process improvement experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jun 21, 2025