New

Associate Business Process Analyst

Altice USA
United States, Louisiana, Lake Charles
Jul 03, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Associate Business Process Analyst is a key strategic partner to Field Operations leadership, providing actionable insights, operational performance evaluation, and business planning support. This role is responsible for driving data-informed decision-making across field teams, managing complex reporting ecosystems, supporting product launch readiness, and surfacing opportunities for operational improvement. The ideal candidate is highly analytical, detail-oriented, and able to translate data into strategy in a fast-paced, execution-focused environment. Responsibilities Operational Reporting & Performance Management: Lead the development and delivery of daily, weekly, and monthly reporting to measure field team performance, productivity, and service KPIs. Strategic Planning & Insights: Partner with operations leaders to identify trends, surface opportunities, and provide strategic recommendations for efficiency, cost reduction, and service enhancement. Data Ownership & Governance: Build, manage, and maintain reporting dashboards, operational trackers, and databases to ensure clean, actionable, and accessible information. Performance Monitoring: Develop and standardize performance measurement tools that help leadership understand and act on key trends in productivity, cost, and service quality. Qualifications Bachelor's degree in project management, Information Systems, Information Technology, Technical Writing, or business-related discipline or equivalent work experience and technical training preferred. 2+ years of business process management experience Six Sigma experience is a plus Knowledge of system development lifecycle Knowledge and willingness to learn report development utilizing a relational database Ability to perform multiple tasks and adjust priorities based on workload and direction from management Ability to organize, plan and execute major projects with minimal supervision Excellent verbal and written communications skills At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.