Data Analytics Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Data Analyst for the Cloud Success Insights Team is a crucial role responsible for delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success. This role will involve providing dedicated analytics support to a specific cloud team, and to do so, collaborating with different teams within CSG will be needed.

The Senior Analyst should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges.

This is an individual contributor role, which has high visibility and delivers business impact. The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach, working outside standard hours.

Must have

• • Have a bachelors or Masters in Computer Science or related field with 5+ years of experience preferably in a data analytics role.
  • Analysis : A curious mindset that enables to dive deep & fetch insights.
  • Data Preparation : Extensive experience in writing complex database queries in SQL.
  • Storytelling : Excellent skill of converting an analysis to an Exec level story.
  • Visualization: Expert in one or more popular viz tools (Tableau, Power BI etc) or Excel charts.
  • Presentation (mandatory for Sr. Analyst) : Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team & ability to explain complex analytical concepts to executives.
  • Ownership - Assume responsibility for assigned projects from start to finish.

Nice to have skills

• • Tableau certification like desktop specialist/professional is a big plus.
  • Experience working with cloud data sources.
  • Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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