Guest Service Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Manager of Guest Services - Elevating Workplace Hospitality!

At JLL, we create exceptional workplace experiences through our innovative, intelligent approach to real estate. Our Experience Services team delivers hospitality that transforms ordinary spaces into extraordinary environments.
The Role

Lead a guest services team for a forward-thinking client, serving as the key ambassador who shapes every touchpoint of the associate and visitor experience. Lead a high-performing guest services team representing an innovative, premium client. As the key ambassador for our clients' workplace culture, you'll orchestrate exceptional experiences at every touchpoint-from the moment associates and visitors arrive until they depart.

• Lead guest service operations, including access management, lost & found, mail services, event management, and building protocols

• Mentor and develop a high-performing hospitality team

• Partner with conference services for seamless event execution

• Resolve service escalations and ensure consistent quality standards

• Identify trends and implement enhancements to evolve the guest experience

• 3+ years supervisory experience in hospitality or workplace experience

• Natural warmth and professionalism in all interactions

• Detail-oriented with excellent multitasking abilities

• Tech-savvy with workplace management platforms

• Associate's or Bachelor's degree preferred (hospitality, business, communications)

Join our global team of passionate professionals where you'll find growth opportunities in commercial real estate while making meaningful impacts through exceptional service.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.