Operations Manager

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations.

At Ports America, the Operations Manager is part of the Ports America's Operations management team, with full responsibility to effectively direct the planning and supervision of the duties associated with terminal operations and staff. The Operations Manager is a subject matter expert able to lead, delegate and mentor positively and instils confidence with customers.

This includes ensuring efficient, safe and productive operations for your assigned customers, port terminal area and cargo type. This role is responsible for participating in the development and achievement of operational and financial goals and objectives and incorporating Ports America Values of Safety, Integrity, Pursue Excellence, Create Happiness, Connect and One Team in all aspects of communication, behavior and business dealings.

Essential Duties:

• Assumes a lead role in managing the company's Safety program.
• Ensures all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures.
• Reviews safety trends for area and incorporates corrective measures and provides training resources as needed.
• Develops short range business plans designed to achieve company goals and objectives while operating within approved fiscal budget.
• Identifies areas of cost reduction, leads and supports operational excellence initiatives.
• Effectively manages the work activities of the Foreman, Labor and other personnel; ensuring performance expectations and customer needs are met.
• Determines the amount of labor needed for each day and ensures labor is ordered appropriately for your assigned area.
• Makes decisions affecting overtime cost and general expenditures and ensures they are made in the best interests of our company and customers.
• Determines additional staffing / labor needs and contacts appropriate representative in advance, ensuring cost-effective staffing and availability.
• Ensures payroll accuracy and makes appropriate changes as needed.
• Develops, reviews and approves efficient operational plans for all areas.
• Works closely with M&R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.
• Demonstrates and maintains positive relations with Labor and ensures that the Collective Bargaining Agreements are understood and adhered to.
• Demonstrates the process for reviewing and evaluating the performance of employees under his/her supervision and imposing corrective action/discipline when circumstances warrant.
• Advises Leadership of labor matters and assists in adjudicating all complaints filed including grievances.
• Participates in regular training and feedback to labor and management staff.
• Communicates areas of accountability and performance expectations to labor and management staff.
• Develops, communicates, maintains and improves operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.
• Ensures certifications and required training and clearance is current for you and your staff.
• Ensures that all company policies, procedures and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
• Trains, mentors and develops Interns, and Entry Level AOM Staff.
• Travels to support other operations as needed.
• Other duties and projects as assigned and relevant.

Minimum Qualifications:

• Bachelor's Degree in Maritime Operations, Supply Chain and Logistics, Business Administration, or related discipline.




• An equivalent combination of education and experience will be considered.




• 5+ years of previous operations leadership experience.
• Obtain and maintain a TWIC Card issued by the Department of Homeland Security.
• Valid US Driver's License

Preferred Qualifications:

• Knowledge of terminal operations, planning and stevedore operations.
• Experience and proficiency with computerized operating systems, terminal operating systems, and other relevant technology.
• Demonstrated leadership and experience managing union contracts and union labor.
• Knowledge of the applicable union work rules, collective bargaining agreements and Federal and state wage and hour laws; Experience in placing daily labor hiring orders to staff entire terminal.
• Knowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulations. Knowledge of OSHA Standards and procedures.

Physical Working Attributes:

• Frequent walking, standing, bending, occasional sitting.
• Climb up and down stairs and equipment multiple times within a shift.
• Lift, push, and or pull up to 40lbs
• Work in changing hot and cold climates based on weather conditions.
• Work in an environment with moving objects and machinery.
• The environment may be hazardous to persons unable to see or hear fast moving heavy equipment.

NOTE:This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.