Customer Affairs Advisor

Education and Experience Requirements:
* Bachelor's degree preferred, concentration in communication or business is desired
* Minimum 2 years of experience working with external stakeholders, preferably in Customer Services, Operations, or Public Affairs
* Demonstrated experience in customer interaction with an aptitude for problem-solving and effective communication
* Proven ability to build and retain positive working relationships with stakeholder groups
* Possess critical thinking and analysis skillset that translates to summarization and outcomes
* Must be flexible and adaptable with assignments, priorities, work hours/shifts and obligations, including a willingness and ability to work extended and non-traditional hours as needed
* Ability to travel locally and statewide in MO and KS to meet job expectations

Skills, Knowledge, and Abilities Required:
* Exceptional interpersonal and customer relations skills
* Ability to quickly de-escalate customer interactions
* Strong critical thinking skills and ability to solve problems
* Demonstrates good judgment; achieves successful outcomes
* Solid communication skills - verbal and written; articulate and persuasive communication style
* Knowledge of business practices and state rules/regulations/tariffs
* Professional and approachable demeanor
* Confident and effective with public speaking
* Working knowledge of Microsoft Office Suite; CCB a plus
* Willingness and ability to work extended and non-traditional hours
* Flexibility to travel locally and statewide in MO and KS to meet job requirements

Licenses, Certifications, Bonding, and/or Testing Required: None

Working Conditions: Mixture of Normal Office Working Conditions, Outdoors and Exposure to Weather Conditions .

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.