Critical Systems Program Manager

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We are seeking a highly experienced and dedicated Critical Infrastructure Operations Manager to oversee the essential systems that power our airport's continuous operations. This role is crucial in ensuring the reliability, efficiency, and safety of our critical facility infrastructure, directly supporting the seamless flow of air travel and airport services.

• Provide onsite field coordination, supervision, and project management support for the operation of the airport's critical infrastructure.

• Effectively manage a 24x7 site operations team, comprising technical and administrative staff, fostering a culture of high performance and continuous improvement.

• Oversee the management of mission-critical equipment and systems vital to airport operations, including but not limited to power distribution, HVAC, life safety, security, and building management systems.

• Lead the integration and management of all systems and the physical environment, addressing issues related to life safety, mechanical, plumbing, and power infrastructure.

• Analyze and report discrepancies and trends in system performance to the operations team and key stakeholders, providing insights for proactive improvements.

• Manage preventative and emergency maintenance schedules and procedures for all critical building systems. Identify and manage backup and replacement inventory needs for essential components to ensure continuity.

• Oversee all maintenance schedules and coordinate with external providers to ensure high standards of service delivery.

• Provide on-call support (24/7) to promptly address critical incidents and emergencies.

• Contribute to the development and implementation of Standard Operating Procedures (SOPs), Emergency Recovery Procedures (ERPs), and Method of Procedures (MOPs), ensuring consistency and best practices for airport critical infrastructure operations.

• Oversee and coordinate with subcontractors, ensuring proper equipment installation and the high-quality delivery of maintenance services across all critical systems.

• Troubleshoot emergencies, equipment malfunctions, and technical issues, then organize and oversee swift resolutions to minimize impact on airport operations.

• Provide ongoing technical support, management, and oversight of vendors as necessary, ensuring service level agreements are met.

• Conduct daily inspections of critical infrastructure to ensure operational readiness and identify potential issues.

• Manage and oversee all scheduled maintenance activities (monthly, bi-monthly, quarterly, semi-annually, and annually) for critical equipment, including but not limited to:

  • Filter changes

  • Generator operating tests

  • UPS/ATS/STS transfer tests and operation

• Provide field technical support related to redundancy, reliability, and maintainability for the airport's critical infrastructure, focusing on:

  • Meeting current operational needs and preparing for future demands.

  • Contributing to long-term strategic planning and infrastructure development.

  • Achieving and maintaining exceptional uptime (e.g., 99.9999% or higher) and identifying cost-saving opportunities.

• Serve as the administrator for onsite Critical Facility Work Rules, ensuring compliance and safety.

• Extensive knowledge of critical infrastructure systems within an operational environment, including construction planning, mechanical, electrical, building controls, fire safety, and security systems.

• Proficiency in Building Automation Systems (BAS) and other integrated facility management platforms.

• Electrical/HVAC certifications are preferred.

• Technically proficient in planning and scheduling, with excellent organizational skills.

• Strong communication skills, with the ability to lead and coordinate meetings and effectively facilitate progress toward achieving scheduled goals.

• Demonstrated interpersonal skills, sound judgment, and adaptability.

• Ability to work cooperatively with internal airport administration groups and effectively engage with customers and contractors to reach mutually acceptable terms and conditions.

• Proficiency with MS Excel, MS Word, and MS Project. Knowledge of AutoCAD is a plus.

BS or Technical Degree in Mechanical or Electrical Field or other related field preferred.

3+ years of experience as a Critical Facilities Manager or other relevant experience

Ability to work extended periods on a computer

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.