Supervisor, Billing

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Billing Supervisor is responsible for overseeing the daily operations of the Billing department, ensuring the accurate and timely issuance of customer bills in compliance with Public Utility Commission (PUC) regulations, the Retail Tariff, and internal company policies. This role supervises billing personnel, implements best practices, and serves as a subject matter expert to resolve complex issues. The Billing Supervisor plays a key role in maintaining regulatory compliance, operational efficiency, and strong internal controls across all customer account types, including residential, commercial, industrial, lighting, and unmetered services.

Location: Hybrid- Downtown Pittsburgh, PA

Responsibilities:

• Lead and supervise billing staff, ensuring compliance with collective bargaining agreements and company policies.
• Oversee billing controls and manage exception processing to maintain billing accuracy.
• Ensure timely and accurate bill generation and distribution for all customer accounts.
• Maintain and monitor billing system integrity, including rate structures and data accuracy.
• Develop and enforce departmental policies, procedures, and internal controls.
• Collaborate with IT and Meter Reading teams to ensure seamless data integration and system performance.
• Coordinate staff training and cross-training; maintain training materials and procedure documentation.
• Manage relationship with external vendor for bill and letter printing services.
• Oversee implementation and testing of billing system updates and enhancements.
• Analyze billing data and present KPIs and performance metrics to leadership.
• Provide technical support to staff and maintain proficiency in all billing systems.
• Identify and implement process improvements and recommend technology solutions.
• Serve as a liaison for internal and external customer inquiries and issue resolution.
• Participate in cross-functional initiatives impacting billing operations.
• Ensure proper documentation and compliance with retention policies.
• Assist in managing the departmental budget and resource planning.
• Storm role as appropriate to the role and skillset.

Education/Experience Requirements:

• Bachelor's degree in business, Finance, Accounting, or related discipline required.
• Five or more (5+) years of practical billing experience or related customer service experience required. Familiarity with PUC regulations related to billing requirements preferred.
• Experience at a utility and/or in a bargaining unit environment preferred.
• Previous leadership experience preferred.

Skills & Abilities Utilized in this Role Include:

• Excellent leadership, analytical, and communication skills.
• Detail-oriented with a strong commitment to accuracy and quality.
• Ability to manage multiple priorities in a fast-paced and changing environment.
• Ability to take initiative, meet deadlines and handle confidential information.
• Proficient with Microsoft Excel and billing software platforms, Oracle Utility Suite CC&B.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.