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Mechanics Bank is currently searching for a Senior Operations Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Cerritos location. In this role, you will perform a wide variety of operational tasks, from minor to complex processes or functions. You will take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Assists in the day-to-day coordination of the departmental functions; work-flow management, and in the coordination of and participate actively in ongoing process improvement and efficiency initiatives within the team. You will utilize multiple system applications. What you will do:
Receive and review incoming work, contacting appropriate resources as needed, entering transactions, verifying accuracy, preparing, editing, distributing, and/or correcting specialized and/or complex documents. Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department. Organizes and completes work accurately in accordance with established measures/deadlines and assigned goals. Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function. Provides excellent customer service to internal and external clients.
Who you are:
High School diploma or equivalent required. Minimum 3 years' experience in operations of a financial institution. Knowledge in bank operations and regulations. Knowledge of word processing and spreadsheet software programs required. Exemplary motivation, enthusiasm, professionalism and team skills. Have high level of accuracy and great attention to detail. Strong analytical and problem-solving skills. Demonstrates excellent customer service skills. Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities. Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information Ability to work independently and collaborate effectively as a team member and leader. Ability to make decisions and review and approve other employee decisions.
#LI-AS1 Pay Range: $28.00 - $30.00 hourly Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCPhere. To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank
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Mechanics Bank
Jul 02, 2025