Resident Network Engineer

Resident Engineer - Verizon Managed Services

Job Description/Purpose:

This position is a highly technical role, providing post-sales support of various Junipers Networks Platforms i.e., branch SRX, EX, MX, and Mist Cloud/APs. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customers' network and related platform certification processes. This position requires strong knowledge and experience with security platforms, security best practices, routing and switching protocols and best practices, and Mist cloud platform. This position is based in Europe to support Verizon's biggest customer. It will require occasional travel to customer sites and providing on-call support for critical issues.

Key Responsibilities:

* Act as the primary Juniper technical expert for Verizon Managed Services accounts.

* Provide advanced troubleshooting support for Juniper hardware (routers, switches, firewalls, Mist) and Junos OS software.

* Investigate and resolve complex network issues, including performance, routing, and configuration problems.

* Collaborate with Juniper TAC (Technical Assistance Center) and engineering teams for unresolved/escalated issues.

* Assist the SE team with network planning, architecture, and design aligned with Verizon's managed service strategies.

* Provide guidance on deploying new Juniper solutions (e.g., MX Series, SRX Series, EX Series).

* Review and validate with the SE team the high-level and low-level designs created by Verizon engineering teams.

* Review and validate configuration changes as part of the change control process.

* Participate in planned network changes, e.g. upgrades and migrations.

* Ensure all network documentation and configuration standards are maintained and up to date.

* Serve as the trusted Juniper advisor for Verizon and its end customers.

* Communicate technical findings, progress, and updates to Verizon's engineering and operations teams.

* Provide regular status reports, recommendations, and post-incident analysis.

* Provide informal knowledge transfer and technical mentorship to Verizon teams.

* Document best practices and standard operating procedures (SOPs) tailored to the Verizon environment.

* Recreate customer issues in JTAC Ultra lab to aid in troubleshooting and validation of fixes.

* Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution.

* Assist the Service Manager (SM) and Technical Service Advisor (TSA) in producing Monthly Operations Review (MOR) and Quarterly Business Review (QBR) reports.

* Train customer's support personnel to configure and operate the Juniper Networks products.

* Assist the customer to develop Network Operating and Equipment Operating Procedures.

Skills and Experience:

* Experience in providing in-depth design and technical support of Network Security Products.

* Experience in managing large technical account activity revolving around Juniper Security products.

* Prefers JNCIS-Sec and JNCIA-MistAI to be able to support SRX, and MIST products.

* Detailed technical experience in the installation and operation of Branch firewalls and EX switches.

* Routing understanding with BGP protocol is desired.

* Understanding of IPSec is preferred.

* Previous hardware or software testing experience a plus.

* Strong Interpersonal skills and a team player.

* Excellent oral and written skills required.

* Ability to work independently and manage multiple priorities.

* Knowledge of Python is desirable.

Minimum Salary: $107,008.00

Maximum Salary:$153,824.00

The pay range for this position is expected to be between $107,008.00 and $153,824.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.