Access Services Associate

About the Cornell University Library

Cornell University Library promotes a culture of broad inquiry and supports the University's mission to discover, preserve, and disseminate knowledge and creative expression. It engages with the ongoing transformations of society to deliver world-class physical and digital content and services critical to research, education, and outreach, now and in the future. The Library acts globally, supporting Cornell's land grant mission in New York State and beyond, and builds partnerships within and outside the university. It invests in its staff, collections, and physical and virtual libraries. And it serves as a neutral and trusted party supporting information access and scholarly communication.

About Albert R. Mann Library

Albert R. Mann Library is an open, trusted, and welcoming home for research and discovery in the life sciences, agriculture, applied social sciences and human ecology. As a New York State land-grant library, we actively support the needs of all who seek knowledge and foster the open exchange of diverse ideas to improve the lives of people everywhere. Recognizing that the information landscape is ever changing, we preserve knowledge and strive to be innovative in our approach to its dissemination and in service to our patrons, particularly our partners in the College of Agriculture and Life Sciences and College of Human Ecology.

The Opportunity

Under the very general direction of the Access Services Manager, the Access Services Associate is responsible for overseeing evening operations at Mann Library from Sunday through Thursday, including managing the help desk and securing the building at night. During summer and academic breaks, the role shifts focus to collection maintenance work that cannot be completed during the academic year, as well as on-going help desk support.

The Access Services Associate is responsible for:

• Assisting patrons in person, by phone, and via email, offering guidance on library services such as interlibrary loan, course reserves, and specialized equipment, as well as providing basic technical support for computing, printing, and audiovisual needs.
• Hiring, training, scheduling, and evaluating student workers for both stacks and help desk duties
• Works closely with student workers and the stacks assistant to maintain the library's physical collection. This includes coordinating shelf reading, updating labels, and collaborating with Collection Development staff on item transfers or withdrawals.
• Using discretion and judgment in decision-making, ensuring a safe and welcoming environment, and following established emergency protocols as necessary.
• Under the general direction of the Assistant Director of Access services, works in other unit libraries as needed, contributing to Access Services functions as listed above.

Hours and Location

This is a full-time position, requiring evening and weekend hours. The schedule shifts with library operating hours and department needs.

The Access Services Associate is a full-time position. The typical schedule involves 30 hours/week in Mann Library, covering evening hours, Sunday through Thursday during the academic year. The additional 9 hours may rotate among several other libraries to provide coverage based on needs. Daily hours will start between 2:00PM and 5:00PM and will end between 8:30PM and 12:30AM. The schedule shifts with library operating hours and with ongoing needs.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Bachelor's degree and up to 2 years of relevant experience or an equivalent combination.
• Strong communication and interpersonal skills.
• Demonstrated commitment to quality customer service.
• Supervisory experience or similar transferable skills.
• Proven reliability.
• Ability to work in a fast-paced, technologically advanced environment.
• Demonstrated ability to work independently and exercise good judgment and initiative.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Working knowledge of AV equipment and videoconferencing software/technology.
• Familiarity with large-format (plotter) printers.
• Demonstrated ability to work evening hours effectively.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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