Gaming Technical Compliance Engineer I

The Massachusetts Gaming Commission (MGC) seeks a Gaming Technical Compliance Engineer I, reporting to the Gaming Technical Compliance Manager. This position is responsible for reviewing, testing, and evaluating electronic gaming devices (EGDs), ancillary equipment, sports wagering systems and equipment, assessment of modifications to EGDs, sports wagering devices, player tracking systems, slot monitoring, and accounting systems to ensure interoperability and reliability of gaming devices and sports wagering equipment during field operations and public use. In addition, the incumbent is responsible for providing technical support to other MGC divisions, the Network Operations Center (NOC), and regulatory compliance with MGC licenses.

This position assists with implementing and conducting test plans to ensure the gaming and sports wagering technology complies with the MGC regulations and technical standards. This position is hands-on with handling, troubleshooting, and maintaining lab equipment and slot machines to ensure their effective and efficient operation. The incumbent of this position works in accordance with the Gaming Technical Compliance Unit to identify, recommend, and implement Gaming and Sports Wagering IT best practices and compliance.

Duties and responsibilities include, but are not limited to, the following:

• Assists with test cases, both manual and automated plans to ensure gaming systems interoperability.
• Perform tests in the Gaming Compliance Lab to verify the accuracy of slot machine communication and interoperability with the MGC's central monitoring system and subsequent modifications and upgrades.
• Performs analysis and testing of gaming devices and associated equipment to ensure proper functionality, interoperability, and compliance with MGC's technical regulations.
• Assist with enforcing MGC policies, procedures, systems operations, and requirements.
• Act as regulatory gaming and sports wagering compliance representative for the MGC, working closely with the certified independent test labs, licensed gaming manufacturers, and casinos.
• Work within the software revocation notification process for all licensed manufacturers as necessary.
• Prepare and submit new and existing monthly, quarterly, and yearly internal and external reports.
• Review and approve submissions according to the change management processes.
• Seek opportunities to resolve problems, achieve goals, or otherwise advance the mission of the MGC.
• May assist with testing sports wagering systems as needed.
• May assist the Investigations and Enforcement Bureau as needed in the seizure and testing of electronic gaming devices and sports wagering equipment suspected of use in illegal activities.
• Required to travel to various sites as needed or requested.
• Other duties as assigned.

Experience, Education, and Training:

• Bachelor's degree from an accredited college or university in computer science, electrical engineering, computer engineering, or equivalent technical background preferred. Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of a bachelor's degree.
• Two (2) years of experience in QA environments, technical compliance, software testing environments, casinos, sports wagering, gaming experience, or a related field required.

Required Skills and Qualifications:

• Proficiency in Jira, O365 applications
• Ability to work in a non-smoking casino gaming environment, including but not limited to constant flashing lights, constant noise, and crowded areas.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Knowledge of IT industry standards, change management processes, and use of enterprise standards change control procedures.
• Ability to work collaboratively with internal and external groups in a team environment to improve overall customer service and support.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to work independently, prioritize existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
• Proven background in providing excellent customer service.
• Strong analytical and problem-solving skills; think and act quickly to solve issues.
• Requires excellent verbal and written communication skills. Must be able to explain technology to nontechnical managers, directors, and others. Great people skills are a must.
• Maintain up-to-date knowledge of emerging technologies and practices.
• Ability to understand the laws, rules, regulations, policies, procedures, standards, and guidelines governing all MGC activities.
• Ability to lift up to 35 lbs. & push 65 lbs.

Preferred Skills and Qualifications:

• Experience working with EGDs, sports wagering and associated equipment, or EGD and sports wagering management systems.
• Experience with SQL and Database Management tools.
• Experience with Windows, Linux, and server-based applications.
• Experience with developing, performing, or analyzing test plans.
• Experience working with "Team-Based Practices," e.g., Agile, Kanban, Etc.
• Ability to work on multiple concurrent projects.
• Ability to follow standard change management processes. Document and evaluate the impact of required changes to the various networked systems. Plan, schedule, and communicate changes to be implemented.
• Ability to understand and follow sometimes complex oral and written instructions.
• Experience utilizing tools and research abilities to resolve technical issues.

Our Benefits: Hybrid work environment; MA State Retirement Plan (pension); a 9000 sq. foot on-site fitness center; tuition remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.

The MGC offers a hybrid work environment and requires staff to work at least two days in the Boston Office. Based on business needs, additional in-office days may be required.

First consideration will be given to applications received within 14 days of the job posting date.

Salary is commensurate with experience.

The successful candidate must pass an extensive background check conducted by the Massachusetts State Police. It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.