Credit Supervisor

Summary

The Credit Supervisor will manage the account setup process and team, analyze credit data to estimate degree of risk involved in extending credit to customers. Understand legal, compliance and market-risk-related issues involved in the approval of credit limits.

Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

Account Setup

• Manage account setup team and process ensuring accurate and timely setup of new accounts and maintenance of existing accounts.
• Streamline processes where possible to decrease manual workload and the time it takes to set up an account.
• Maintain credit application form, terms, and conditions and Credit App Express.
• Ensure customer master data consistency and integrity.

Credit Analysis

• Analyze financial information such as credit reports, financial statements, bank references and trade references to establish and manage customer credit limits.
• Study economic trends in firm's industry or branch of industry to predict probable success of new customer.
• Stay informed about legal, compliance and market-risk related issues involved in the approval of credit.
• Process credit reference requests.
• Maintain customer account records including updating credit limits or adding/removing account stops and deactivating accounts.
• Evaluate results of investigations, prepare reports of findings, and suggest credit limitations to management.
• Maintain database of customer credit histories via CRM.

External Collections/Credit Insurance/Bankruptcy Accounts/Legal Accounts/PIN Accounts

• Handle collections activity for assigned accounts including but not limited to accounts placed for external collections, accounts placed for legal action, accounts who have filed bankruptcy, PIN accounts and final demands processing.
• Manage credit insurance activity, reporting and claims.
• Manage the PIN (Promissory Installment Note) program and paperwork.
• Manage the bankrupt account process and claims paperwork.
• Arrange payment plans for customers unable to pay, simplifying the process and perhaps helping them to avoid late fees.
• Negotiate settlements with customers within established guidelines.
• Complete monthly/quarterly bad debt write offs.

Reporting

• Manage assigned daily, weekly, or monthly reporting including but not limited to morning action reports, suspended orders reporting, credit association reporting, credit agency reporting and collection agency effectiveness reporting.

Other Duties

• Handle quarterly and annual audit requests as assigned.
• Effectively communicate with internal and external customers to gather information necessary to keep accounts current.
• Cross train to provide backup and support as needed to other departmental supervisory staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree from four-year College or university; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• Intermediate skill level in Microsoft programs including Word, Excel, PowerPoint, and Outlook.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong decision making and interpersonal skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.