EUA Ambassador
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![]() United States, Wisconsin, Milwaukee | |
![]() 333 East Chicago Street (Show on map) | |
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Description
Eppstein Uhen Architects (EUA) is seeking to fill an integral role in the client and employee experience in our Milwaukee office. This front-line position is responsible for providing a positive impression to all guests. In addition, this person must communicate effectively and deliver a great experience to individuals throughout all levels of the organization. This position requires an individual with the ability to be responsive in a fast-paced environment as well as be self-directed. The ideal candidate will exhibit a positive energy and maintain a customer service/concierge-like approach to this position. This person will be expected to learn and understand the internal functions and capabilities of the firm and staff to provide outstanding service. In addition to the core responsibilities listed below, this person has the opportunity to develop the position through involvement in additional firm initiatives. The position reports to the Human Resources Generalist located in Green Bay and will work closely with the entire Human Resources team. The Fundamentals: * Maintain a positive attitude and exhibit integrity and confidentiality * Exceptional organization and communication skills * Act as the initial host for all individuals entering or contacting EUA * Open and/or close the lobby at appropriate times * Direct guests to appropriate meeting locations * Maintain the overall appearance of the office * Coordinate meal requests for approved events including special accommodations * Assist with booking travel for approved meetings and conferences * Ensure delivered items are routed efficiently to appropriate parties * Process incoming and outgoing deliveries, including time-sensitive material * Procure office and kitchen supplies * Professionally answer a multi-line phone system and connect callers to the appropriate personnel * Maintain a personal professional image as a representative of the firm * Participate and contribute to firmwide initiatives and opportunities * Communicate effectively with Admin/HR team and EUA staff * Solve problems proactively and prioritize tasks and assignments * Process general correspondence, emails, and voicemails * Assist the Admin/HR team with other projects as assigned, including but not limited to lists, database entry, facilities/maintenance coordination, supplies, deliveries, etc.) * Assist with scheduling of appointments and meetings * Work closely with the Ambassador team on firmwide projects as a representative of the Milwaukee office (e.g. celebrations, firmwide events, employee appreciation activities, etc). * As much anticipation as possible of the office's needs will be essential in long-term success * Facilitate special events at EUA, some of which may be outside of normal business hours, for staff and clients. * Other duties as assigned The Fine Print: * High school diploma/GED or beyond is required * Proficiency with the Microsoft Office Suite (Outlook, Word, Excel, etc.) An Added Plus: * Previous corporate environment, front desk and/or service industry experience * A/E/C Industry knowledge Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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