Lead Security Agent - 135842

Under general supervision, acts as Lead Security Agent providing daily operations oversight including assigning, coordinating, and scheduling day-to-day work activity. Acts as liaison between personnel, supervisors, and management. Participates in employee performance appraisals and corrective discipline, set priorities and coordinates work of Security Agents, and assists in establishing new work methods and procedures. Adhere to UCSD Medical Center and departmental quality service standards. Provides protective services to assigned locations, patients, visitors, and staff. Patrols UCSD Health Sciences premises on foot or in a vehicle to protect life and property.

Manages disruptive persons professionally with a minimum use of force; controls access to restricted and security sensitive areas; responds to fire/security alarm activations, assumes scene command in emergency situations; observes and reports safety hazards, gives direction and assistance to UCSD Enterprise clientele. Provides on the job training to new Security Agents. Assists the Security Training Manager with presenting various security training programs, as needed. Demonstrates familiarity with the job functions of the Security Operations Center, and provides support to the Dispatchers as needed. Performs other duties and functions appropriate to the job classification.

Security Agents are not sworn peace officers, are not armed, and have citizen arrest authority only.

• California Guard Registration.

• Must possess a current BART & IAHSS advanced certification prior to appointment to HA4.

• Must hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

• Two (2) years as HA2 (9252),or currently hold HA3 (9251) position with UCSD Security, or One (1) year as HA2 with UCSD Security and four (4) years leadership / supervisory experience in healthcare, security, or law enforcement-related field or five (5) total years in leadership / supervisory security-related experience if not a current UCSD Health Security Agent.

• Must successfully complete the annual UCSD Advanced Security Ops Center competency exam.

• Skills, knowledge, and ability essential to the successful performance of the duties assigned to the position.

• Ability to adhere to dress code at all times.

• Must demonstrate the ability to multitask and work independently in a challenging environment.

• Excellent writing and grammar skills necessary for high-volume report writing duties.

• No disciplinary action or attendance-related issues within the last two (2) years.

• This position represents step 3 of 3 of the security services-security agent career ladder. Must complete or maintain all departmental and organizational required training items for satisfactory annual performance evaluations: 1) Taser Training, 2) Guard Card certification, 3) Non-Violent Crisis Intervention, 4) Complete advanced SOC exam annually, 5) Detac/Use of Force Training, 6) Maintain 16 hours of ongoing leadership classes annually.

• Two (2) years of experience as a Senior Security Agent.

• Must be able to perform effectively in a fast paced and physically challenging environment.
• Must be able to work various hours & locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.