Technical Services Supervisor

As Technical Services Supervisor you will be responsible for providing day to day direction of the Technical Services team on all aspects of maintenance work supporting Clinical Supply in a Biopharmaceutical GMP manufacturing pilot plant and laboratories. The role also requires technical expertise in one or more areas such that the Supervisor can directly contribute to the work of troubleshooting and repairing electrical/mechanical systems and equipment. You will work within a R&D Biopharmaceutical Product Development and Supply (BPDS) Engineering Department. As a supervisor, the candidate is accountable for overseeing resources to ensure that work performed by staff is accurate, timely, efficient and compliant with corporate policies, plant SOPs, cGMP regulations, and global regulatory requirements, Global Engineering Standards (GES), Quality(QMS), and Environmental and Safety (EHS) Standards. Conducts all activities and makes decisions that are in accordance with Company Values and towards meeting production schedule commitments.

These responsibilities include some of the following:

Supervision

• The position can have between 3-6 direct reports. Responsible to supervise and monitor this team. This includes GSK direct employees, contract workers, as well as 3rd party vendors who service the pilot plant.
• Promotes and leads a team-based inclusive culture.
• Assure that team members are properly trained to do their jobs. Identify training and development needs of the staff. Ensure that those training/development needs are satisfied and in compliance with business targets.
• Teaches technical knowledge to all colleagues for better understanding of equipment maintainability and functionality

Equipment Preventive/Corrective Maintenance

• Responsible for wide variety of biopharmaceutical process equipment including lab test equipment, including: Mammalian Cell Culture single use bag reactors, stainless steel microbial fermentors, centrifuges, downstream protein purification/filtration systems, PLC and DCS systems, equipment washers, autoclaves, CIP systems, centrifuges, hot and cold storage units and facilities air handling systems including pressure balancing and HEPA filter certification
• Provides leadership and initiative during troubleshooting and/or problem-solving activities, as well as being able to perform troubleshooting and corrective work activities individually,.i.e., test, repair, and troubleshoot process equipment electronic control and instrumentation.
• Provides guidance to technicians in mechanical, electrical, electronics, instrumentation and automated systems experience to support troubleshooting activities.
• Provides support for the root-cause analysis of equipment related failures using six sigma analysis tools in support of safety and quality investigations.
• Off hour support for troubleshooting of process equipment and utilities alarms.
• Follows business work order request process to determine priority, scope, duration, and directs work towards appropriate support resource.
• Assesses emergency and urgent work requests. Diagnoses, prioritizes and identifies any mitigation for safety related issues.
• Follow the established guidelines for CMMS system (Infor EAM) for tracking of GMP work orders and GMP spare parts.
• Schedule, plan, coordinate and execute work including corrective work requests and preventive maintenance to ensure that all process equipment and facilities are cGMP compliant and are running safely.
• Contributes to and generates Safe Work Permits (PTW), Lock-out-Tag-out (LOTO), Hazardous Energy Control Procedures (HECP), and Job Hazard Analysis (JHA) as required for Technical Services related activities.
• Provides recommendations for preventive maintenance task improvements and considers manufacturer recommended maintenance.
• Manages spare parts program and authorizes the use of spare parts.
• Monitors the work order backlog and PM schedule execution of in-house staff but also service providers.
• Verifies and reviews closed preventive/corrective work orders in work request system, CMMS, and electronic logbooks.

Communication

• Proactively collaborate with work requestors to plan around manufacturing schedule and develop an appropriate level of scope to allow for the efficient execution of work.
• Maintains an open channel of communication, both verbally and written, with management and operational areas. This includes but not limited to Facility Engineer, Maintenance/CMMS Engineer, Process Engineers, Safety Engineers, Manufacturing Operators/Supervisors, Process Technology engineers, Instrumentation Technicians, Automation Engineers, Validation specialists, Quality Assurance colleagues, Document Compliance, Procurement, internal/external auditors, and external 3rd party service contractor partners (HVAC, clean utilities, infrastructure, building automation systems operators, Plumbers, Security GMP Cleaners, Housekeeping custodians)

General

• Maintain shop area and all equipment/tools to ensure that all necessary equipment/tools are available when needed and in good working condition, and that the shop area is clean and safe for all colleagues.
• Generates purchasing requisitions and follows up on the receiving of items for proper quality attributes and for invoice processing.
• Housekeeping - Responsible for keeping assigned areas clean and organized. Responsible to be vigilant that GMP manufacturing spaces and general plant areas are being kept clean by responsible parties.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• 10+ years of industry experience. Exposure to processing activities in ISO classified clean room settings while maintaining pharmaceutical processing equipment, instrumentation, and control systems. Biopharmaceutical or Vaccine experience preferred
• Vocational Technical School or Military training. Engineering or business administration degree desirable
• Experience with Change Control Management and revision control for GMP qualified systems/utilities.
• Utility Systems experience (Water for Injection, Clean Steam, HVAC, high purity gasses)
• 5 years of experience with cGMP guidelines for pharmaceutical processing, OSHA, regulatory, and environmental regulations applicable to the pharmaceutical industry
• Experience managing and leading a maintenance teams
• 5+ years of experience with CMMS systems

Preferred Qualifications:

• Must be a role model, promote innovative thinking, and possess personal initiative. Works effectively under pressure and is customer service oriented
• Computer skill and knowledge in software applications such as Excel & Word
• Possess skill to understand and analyze simple to complex maintenance task for mechanical, electrical, pneumatic, controls, and automated systems

#GSK-LI

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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