VP, IT Services

Ingram Content Group (ICG) is seeking a Vice President, IT Services to join our team in LaVergne, TN. In this role, you will manage and lead a flexible and adaptable high-performance organization to include delivering scalable, secure, and resilient infrastructure and operations. The VP will drive innovation through Hybrid cloud strategies, automation, and modern DevSecOps practices. This individual will partner with business leaders to align IT services with strategic goals, ensuring business continuity, operational excellence, and digital transformation. They will measure and ensure highest level of service and quality around availability, reliability, throughput, and customer service, while driving appropriate cost reductions.

Required Qualifications:

• Bachelor's degree in computer science, Information Systems, Engineering or directly related field.
• 15 years of increasingly responsible experience in Infrastructure, Security and Operations, including 5+ years' experience in:
  • Unified Communications
  • Managing infrastructure and support of multiple applications in a multi-platform environment.
  • Systems management control function frameworks such as ITIL v4 and CMMi.
  • Service Oriented Architecture
  • Security and Compliance
  • Hybrid and cloud infrastructure, including PaaS, IaaS and SaaS
  • Microservices, Containerization, and Orchestration
• 10+ years of hands-on experience managing or overseeing the management of mid to large-scale information technology projects, including complex cross-functional, cross-organizational projects and strategic plans.

Key Responsibilities:

• Lead, plan, and direct the organization's overall IT systems infrastructure including Computer Operations, Telecommunications, WAN/LAN Services, Network Operations Center, Help Desk, Technical Services, Production Services, Quality Assurance, Security and Compliance.
• Serve as the primary contact on IT industry directions and trends while recommending future architecture and technical needs and projects within the organization.
• Manage multiple technical platforms including UNIX, System 390, iSeries, ZOS, SQL Server, Windows, NOS, Unified Communications Systems, both on premise and in the Cloud.
• Oversee hybrid and multi-cloud environments (e.g., Private Datacenter, Azure, GCP), ensuring cost optimization, governance, and performance.
• Champion the adoption of cloud-native architectures, including Infrastructure as Code (IaC), containers, and Kubernetes.
• Lead the implementation of DevSecOps practices, integrating security into the CI/CD pipeline and fostering a culture of continuous improvement.
• Drive modernization of legacy systems through microservices architecture and API-first design.
• Ensure compliance with cybersecurity standards (e.g., NIST, ISO 27001) while embedding security into infrastructure design.
• Collaborate with software engineering and product teams to align infrastructure with agile development cycles.
• Drive a culture of continuous learning and upskilling, ensuring the IT Services team remains current with emerging technologies.
• Develop and implement a skills modernization roadmap for infrastructure and operations teams.
• Lead the transformation of IT operations through automation, AIOps, and real-time monitoring.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 20 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistanceprograms, Group Legal, & more
  • Wellness program with access toonsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading,and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish