Senior Program Manager, Strategic Client Delivery

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Strategic Clients Delivery (PMO) team within the Client Services organization is at the core of Visa's mission to be the best way to pay and be paid for everyone, everywhere. We deliver the holistic product strategy and accelerate the seamless integration of our products into global markets. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services worldwide.

As a Sr. Program Manager, you will play a pivotal role in this dynamic team. You will be accountable for successful commercial launches of large complex programs. You will act as a trusted advisor to our Account Management teams, orchestrating and accelerating the delivery of Visa Products and Services through our Strategic Clients, including Big Techs, Fintechs, Merchants and Banks. Your strategic insight and leadership will be crucial in ensuring successful commercial launches, in close collaboration with internal Visa teams and key ecosystem partners.

If you are a self-starter who enjoys leading cross-functional teams, and being the connective tissue keeping all stakeholders coordinated across the entire program lifecycle, and you want to be responsible for successful outcomes impacting the future growth of Visa - then this is the team for you!

Responsibilities

How you will make an impact:

• Collaborate closely with Product leaders to structure and manage integrated, multi-track projects and programs that meet the business intent for Visa's product strategies.
• Take on a leadership role in operationalizing key program elements by meticulously defining, planning, orchestrating, and delivering initiatives that often involve a wide array of internal and external stakeholders and matrix partners
• Channel your passion for transformation by turning program intent into a cohesive, purpose-driven coalition, employing a structured approach to bring complex cross-functional efforts to fruition.
• Provide clear direction, motivation, and unwavering support to program and project teams, inspiring your co-workers to achieve goals and strive for excellence.
• Elevate organizational success by highlighting significant wins and challenges to your sponsors, enabling them to stay attuned to the organization's pulse and effectively remove obstacles.
• Proactively identify issues early, determine potential resolutions, allocate the right resources, communicate status updates, and ensure timely resolution.
• Lead various program governance and inter-department forums, ensuring transparency by publishing periodic project status reports.

Join us and be a driving force in transforming Visa's product strategies into actionable, impactful results!

Why you'll love us:

* We believe what we do is a team sport - we win together

* Our team loves what they do - driving the future of Payments

* Quality outcomes and relationships are what matters to us

* Visa is going places and we are on the forefront

* We are growing and evolving as we go

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• You have 10+ years of experience in a fast-paced environment navigating ambiguity successfully, most likely in product, product development, or large complex projects in a matrix organization.
• You are self-motivated and highly driven. You have get-things-done DNA. You have an Agile mindset.
• * You are always learning and comfortable with constant change.
• You bring a start-up mindset to your program management approach -- you see needs and fill them.
• You are an excellent problem-solver and critical-thinker -- adept at removing barriers and enabling team success.
• You are detail oriented, with proven ability to manage multiple, cross-functional initiatives with overlapping timelines and deliverables
• You are a strong communicator and active listener, able to connect with stakeholders at all levels.
• You put a premium on strong working relationships and know how to use diplomacy to get things done.
• You demonstrate sound judgement and show grace under pressure.
• You are trusted by senior leaders who rely on your insights. You are candid and insightful in providing feedback.
• You build momentum for change and carry the team across the finish line in making it happen.
• You understand Artificial Intelligence (AI) concepts and applications, and how to leverage them to create value for Visa and its clients.

Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,800 to 206,350 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.