Member Advisor I, II or III

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

The Member Advisor acts as a resource to members, using sound judgement in member questions and problem-solving. Provides exceptional service in account and lending relationships, identifying ways to optimize the members credit union experience. Acts as back-up supervisor and is a resource to branch staff.

Essential Duties:

• Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills.
• Successfully cross-sell Credit Union services.
• Meet established performance objectives in member service and operations.
• Acts as a branch resource to staff and members in any capacity.
• Uses sound judgement skills in navigating member questions and scenarios.
• Maintains strong working knowledge of daily branch operations.
• Acts in a supervisory capacity during management absences, including directing workflow of the branch, assisting team members, using judgement in member interactions.
• Assists with training and onboarding of newer staff.
• Maintains Vault balancing and cash operations knowledge.
• Actively participate in department activities and weekly sales meetings to achieve service and sales goals.
• Work closely with team members to ensure a positive team environment and overall member experience.
• Maintains production metrics for Member Advisor Levels.
• Process deposits, withdrawals, loan payments and transfers received over the counter, through the mail, and by telephone.
• Assist members with any inquiries, questions, or problems to insure any account errors or problems are resolved. This includes any research and accuracy in cash handling policies and procedures.
• Promptly and efficiently handle direct, phone, or written inquiries or requests from members or other staff.
• Utilize the Credit Union's Member Management system to build and maintain a personal Book of Business (BOB).
• Contact new managed relationship members utilizing the Member Onboarding strategy.
• Maintain a thorough knowledge of all facets of the Credit Union, including eligibility for members, types of accounts available (savings, checking, loans and other financial services).
• Follow up with all referral opportunities via both phone and written communication.
• Initiate daily quality assurance/sales calls to build relationships with members and increase use of Credit Union services.
• Successfully complete the Financial Counseling Certification Program (FiCEP) and pass the final examination to earn the Certified Credit Union Financial Counselor (CCUFC) designation through CUNA. Utilize acquired knowledge to deliver comprehensive financial counseling services to members, fostering financial wellness for both iQ members and the wider community as needed.
• Organize work in order to give prompt attention to member requests.
• Maintain a complete knowledge of compliance rules and regulations applicable to your position. Compliance with all federal and state government laws.
• Adhere to standard security procedures, including safe deposit security. Attend all mandatory robbery and security training. Validate your robbery and bomb threat packets are current at all times.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

This position is subject to the SAFE Act Registration Requirements - You must register and remain in good standing with the Federal Registry System (NMLS) per the SAFE Act requirements. You will be required to submit to the SAFE Act background check and fingerprinting process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your continued employment and may cause immediate termination.

Knowledge and Skills:

Experience:

Member Advisor I:One year to three years of similar or related experience.Salary Range: $21.69 - $29.29 per hour. Budgeted Target Rate: $22 - $22.50 per hour.

Member Advisor II:Two to four years of similar or related experience.Salary Range: $23.57 - $31.82 per hour. Budgeted Target Rate: $24 - 24.50 per hour.

Member Advisor III:Three to five years of similar or related experience. Salary Range: $26.51 - 34.85 per hour. Budgeted Target Rate: $26.25 - 26.75 per hour.

Education:A high school education or GED. Certified Credit Union Financial Counselor (CCUFC) designation preferred.

Bilingual skills highly desired

Additional Details:

Branch Hours:Monday through Friday 9:30am to 5:30pm. Saturdays 9:30am to 2:00pm. Closed Sundays.

Location: Salmon Creek -14101 NE 10th Avenue.Vancouver, WA 98685

Position Type: Full-time, 40 hours per week.

We Value Diversity

At iQ, we believe that diverse experiences and skills make our team stronger. If you're passionate and driven to excel in this role, we encourage you to apply, even if you don't fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.

iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample.

If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries tocareerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare Coverage:

• iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits, see our benefits guide:iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.