New

Homeowner Relations Coordinator - Year Round

Winter Park Resort
parental leave, 401(k)
United States, Colorado, Denver
Jul 03, 2025
Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY Responsible for ensuring positive and ongoing homeowner relations in Winter Park Resort Lodging rental management program, the Homeowner Relations Coordinator plays a key role in driving homeowner engagement, homeowner returns, and lodging revenue. Responsible to maintain solid relationships with homeowners of units at Zephyr Mountain Lodge, Fraser Crossing, Founders Pointe, Iron Horse and Parry Peak Lofts. Responsible for creating and maintaining the Unit Upgrade Program including the budget and other procurement projects that may include Housekeeping, Maintenance, and Capital expenditure. Responsible for developing and maintaining a concierge service for homeowners. Interfaces with Playground real estate agents, property managers, lodging administration offices, front desk operations, and other internal and external departments to support lodging operations and rental management. Develops and delivers information about the advantage of rental management participation, and continuously fosters relationships with homeowners. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. WAGE: The base hourly pay range below represents the low and high end of Winter Park Resort's hourly pay for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resort's total compensation package for employees. Other rewards may include many region-specific benefits. Hourly pay range: $22 -$27 ESSENTIAL DUTIES Responsible for assisting the Homeowner Services division in the service and relationship of 200 Homeowners that provide over $10,000,000 of annual revenue to Winter Park Resort. Assist in covering Administration Office Hours according to schedule, which may vary seasonally (including weekends and holidays) Transition and organize contract documents to ensure all have been collected in full and filed, including but not limited to: Short Term Rental Contract, CondoKeeper Contract, Insurance documents, direct deposits and W-9 documents Assist and implement all Winter Park Resort/WPRL sales strategies, plans, and programs Assist in prospecting potential new business, new ideas, new programs to retain Owners within the program and solicit new Owners to the program Attend and assist in preparing communication and hosting events prior to and during Homeowner Annual Meeting Interact with Real Estate agents, contractors, HOA's for scheduling unit showings and work orders including owner and guest communication regarding room moves or accessibility Coordinate Unit Upgrade packages to sell to Owners Coordinate and present other procurement packages for Owner Services, Housekeeping, Maintenance, and Capital projects (may include scheduling delivery and distribution) Assist in creating yearly Unit Upgrade budget, maintaining contribution, and reporting on forecast and variance. Responsible to operate expenses, labor, and revenue within established Unit Upgrade budget Coordinate with local and online, vendors and contractors to assist in engaging Owners in upgrades and renovations Assist in coordinating, implementing, and documenting the annual Rating review of every condominium each year Assist in maintaining Rating communication with Owners throughout the year Assist in coordinating and hosting networking events including, but not limited to, Owner receptions and realtor receptions Interact with potential new Owners to sell WPRL benefits and assist Homeowner Services Manager in closing contracts by networking and building relationships with new and existing Owners Prepares for and attends one on one meetings with Homeowner Services Manager Understand other Winter Park Resort products and services to sell or book for Owners in a pro-active manner prior to an Owners' arrival Create, coordinate, and implement annual Owner concierge activity Proficient and accurate utilization of Microsoft office tools (Excel, Word, etc) to ensure quality communications are delivered and records maintained Supports the mission and values of Winter Park Resort and Intrawest Hospitality Management Exhibits initiative, motivation, responsibility, and accountability in personal and work environments Maintains a high level grooming standard as the "face" of Winter Park Resort Lodging Division and Homeowner Relations Department. Cross train and support other team departments when appropriate Interact and work additional projects as assigned This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. EDUCATION REQUIREMENTS Education: High School diploma or GED required Bachelor's Degree or equivalent college-level education in general business, sales, resort, lodging, or accounting strongly preferred Experience: Minimum 2 years experience in hospitality, rental management, or property management required. Knowledge of hotel operations, condominium management, tourism, and hospitality industry preferred. Sales experience preferred. REQUIRED QUALIFICATIONS Ability to multi-task in a data-driven and financially-focused environment Must be able to work independently with minimal supervision Must possess solid communication skills required to communicate clearly and professionally both verbally and in-writing. Exhibit confidence and courage in managing people calmly both within and outside of the organization Able to speak publicly in front of small to moderate groups Ability to be flexible in work schedule based on the needs of a 24/7 resort business. Strong Computer expertise required; Word, Excel, Outlook, Powerpoint, - to be used regularly Delphi, SMS, RTP knowledge preferred Strong organizational skills and attention to detail required (Insert bulleted list of required education/certifications) The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, sit, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. AN EQUAL OPPORTUNITY EMPLOYER: Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.