Customer Experience Principal: Duke Energy

Cisco Systems, Inc.
United States, North Carolina
Jul 03, 2025
The application window is expected to close on: July 8, 2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team At Cisco, our Customer Experience (CX) team is dedicated to ensuring our clients achieve the highest level of success with Cisco solutions. As a pivotal part of our organization, the CX team collaborates closely with customers to understand their unique needs, challenges, and goals. We are committed to delivering unparalleled support, innovative solutions, and transformative experiences that empower our clients to harness the full potential of their technology investments. Your Impact As a CX Principal, you will play a pivotal role in driving the successful adoption Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and leveraging insights to increase customer retention.Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives and advocating for their needs within Cisco.Managing financial aspects, including revenue and margin across products and services, and making strategic investment decisions.Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of Cisco technologies.Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, design and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes. Minimum Qualifications: 15 years of related experience with expertise in ensuring customer success and the delivery of large projects within a collaborative environment.A Bachelor's or Master's degree, or a technical equivalent in engineering or computer science.Knowledge of three or more technology architectures, expressed through a set of customer use-case requirements Preferred Qualifications: Accountable in a matrixed environment to ensure successful adoption and delivery of projectsDemonstrated ability to leverage executive customer relationships to drive strategic decisions.Experience leading a matrixed team aligned to achieving outcomes, provides mentoring and coaching.Proven Experience in budgeting and recurring revenue concepts, manage margin and reduce attritionExperience working with Utility CustomerWhy Cisco?At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.