New

Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Jul 03, 2025
Customer Experience Specialist (Entry-Level) Support customers through the mortgage loan process in a fast-paced onsite call center in St. Louis, Missouri. You'll handle calls, texts, and emails, manage up to 75 loans at a time, and provide excellent service from start to finish. Key Responsibilities: * Handle ~30 calls/day and manage ~60 loans/week * Communicate with customers via phone, text, and email * Track loan progress from start to closing * Enter and verify data accurately * Collaborate with internal teams to solve problems * Follow company policies and meet performance goals Schedule & Availability: * Onsite position in St. Louis, MO * Standard hours: Monday-Friday, 8:30 AM - 5:30 PM * Office open from 6 AM - 8 PM; some flexibility available * Must be available to work between 7 AM - 7 PM as needed * One late shift (until 7 PM) per week (with a late start the next day) * Required to work 2 Saturday shifts per quarter, 8 AM - 12 PM Top Skills Needed: * Customer Service: Friendly, clear, and professional communication * Call Center Experience: Comfortable handling high call volumes * Mortgage or Financial Services Knowledge: Preferred but not required * Tech Savvy: Proficient with Microsoft Office, Google tools, and CRM systems * Problem Solving: Able to think critically and resolve issues quickly * Time Management: Stay organized and meet deadlines * Team Player: Works well with others and independently * Attention to Detail: Accurate with data and documentation Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.