New

Cloud Communications Engineer

TEKsystems
$60.00 - $70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Lenexa
Jul 03, 2025
Description Duties and Responsibilities Administer, configure, and maintain the Five9 contact center platform, including IVA, IVR, and ACD. Manage and administer Microsoft Teams Phone, including call routing, licensing. Assist in determining when to use Teams Phone vs. Five9, based on business needs and technical requirements. Perform in-depth troubleshooting to determine root causes of issues across carriers, SIP, Five9, Teams Phone, desktop environments, and integrations. Monitor and analyze call metrics, helping the business develop custom reports for operational insights. Develop and implement integrations between Five9, Salesforce, Pindrop, and other enterprise applications using REST APIs. Manage and configure Lumen Voice Complete services, including SIP trunking and voice feature management. Stay up to date on Five9 and Teams Phone system updates and enhancements, communicating new features, fixes, and improvements to stakeholders. Train and mentor Tier 1 and Tier 2 support engineers to expand their expertise and ensure adequate system coverage. Assist with Telecom Expense Management (TEM), including budgeting, forecasting, and cost optimization strategies. Work closely with manager to ensure accurate telecom cost tracking and reporting. Maintain technical knowledge base articles, processes, and procedures for system support and troubleshooting. Ensure security and compliance measures are followed to protect sensitive data. Participate in an on-call rotation for system support and escalations. Skills Five9, Telephony, Teams voice Top Skills Details Five9,Telephony,Teams voice Additional Skills & Qualifications Preferred Knowledge, Skills, and Abilities Experience with additional scripting languages, such as Python or PowerShell. Experience with Telecom Expense Management (TEM), including budgeting and forecasting. Familiarity with CRM and contact center integrations, particularly Salesforce. Knowledge of workforce management tools and reporting analytics. Financial industry experience is a plus. Experience Level* Expert Level Pay and Benefits The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lenexa,KS. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.