Computer Operator III (Nights & Weekends)

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Jack Henry & Associates has an opportunity available for a technically minded, motivated, and dedicated individual to join our team of Computer Operators. The Computer Operator will be part of a 24/7 operation staff that monitors Financial Institution connections and job schedulers. They are responsible for monitoring and alerting network connection issues. This position plays an integral part in keeping our Financial Institution clients up and running to serve their clients. To be successful in this role you must be attentive and have strong written and verbal communication skills to relay any issues or problems to the team or other groups within the organization. This position will work 4-10 hour shifts overnights and can be worked remotely from anywhere in the United States. All equipment needed for this position except your high-speed internet connection is provided by Jack Henry & Associates

What you'll be responsible for:

• Maintains necessary operating records, checklists, and procedures to ensure accuracy and completion of functions.
• Monitors the console and other online systems. Responds with appropriate actions and escalations.
• Follows established guidelines to ensure the security of data and computer systems.
• Completes the shift turnover log for the next shift, and reviews the shift turnover log from the previous shift.
• Provides support to customers and internal users in a professional and courteous manner.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 1 year of working experience in customer service, banking or credit union, operations, or in a technical environment such as systems monitoring, helpdesk, computer operations.
• Ability to work 4- 10 hour shifts that is overnights and weekends and the ability to cover additional shifts as needed.

What would be nice for you to have:

• Experience with FTP Protocols and SMA OPCON.
• Experience working in a financial institution.
• Experience using Microsoft Office to monitor alerts and communications from systems and to correspond with teams and operators as needed.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.