Home Equity Consumer Compliance Liaison

The Home Equity/Consumer Compliance Liaison is responsible for ensuring adherence to federal and state regulatory requirements related to consumer and home equity lending. This role monitors loan files for compliance and provides regulatory reporting to management for HMDA, Flood, ECOA, REG B, REG Z, FACRA, HPML and accuracy of closing documents.

Primary Responsibilities

• Research and validate findings reported on monthly Compliance and HMDA memos
• Complete a thorough, monthly HMDA review of originated and non-originated home equity line and loan files, maintain individual and team error reports, identify error trends and provide appropriate training.
• Assist with generating HMDA monitoring reports from various technologies to perform completeness tests.
• Complete a comprehensive and timely monthly review of home equity line and loan files
• Continually review and revise monitoring parameters as needed based on regulatory changes, and team performance
• Complete and document weekly monitoring of BOT performance
• Assist in the communication and implementation of new regulatory requirements
• Assist with the review of various documents including closing disclosures, POA, Trusts, modifications, affidavits, subordination agreements, flood insurance and various checklists
• Maintain and update all documentation pertaining to compliance, process and loan closings on the Home Equity team knowledgebase
• Assist with the testing and implementation of changes to technology, documentation and process
• Assist with gathering documents, reports and files for internal and external auditors and examiners
• Work with team managers to identify and implement process improvements to enhance the customer closing experience
• Perform a detailed analysis of the completed title/vesting reports to ensure a secure lien on the collateral property
• Provide excellent customer service to all internal and external customers
• Identify and communicate compliance risks and gaps with clarity and professionalism, delivering constructive feedback in a manner that supports collaboration and continuous improvement.
• Design and deliver targeted training, communications and educational resources to enhance compliance awareness and support a culture of accountability across teams.
• Translate complex regulatory requirements into actionable guidance for business partners, using strong interpersonal skills to foster understanding and cooperation.

Secondary Responsibilities

• Assist the closing team with scheduling and coordinating loan closings with customers/branches and/or attorneys and obtaining loan closing conditions
• Assist with the preparation and timely delivery of home equity loan and home equity line closing packages and other associated documents
• Work with management team to create and assist with delivery of training material for team and business partners as needed
• Complete other duties and special projects as assigned or requested

Qualifications/Experience

• Minimum 3 years banking experience
• Bachelor's degree preferred
• Prior regulatory/compliance lending experience preferred
• Prior home equity/consumer loan documentation experience preferred

Skills and Knowledge

• Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines as detailed in policies as they pertain to the position
• Ability to manage multiple priorities and meet critical deadlines
• Ability to understand and apply Bank policies and procedures

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.