Loan Servicing Manager

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

Summary

The Loan Servicing Manager will report directly to the Department Manager. The incumbent will be responsible for ensuring proper and timely servicing of the Bank's loans/leases according to established policies/procedures and applicable regulations. The Loan Servicing Manager will counsel borrowers, assist in resolving problems, and answer inquiries. The Loan Servicing Manager will assist in managing the Bank's Loan Accounting System and Lease Program as well as assisting with updating the Department Procedures. The Loan Servicing Manager will review the Department's Monthly Certifications and add to and/or revise the certifications as needed to ensure loan servicing accuracy, quality and compliance.

Essential duties and Responsibilities:

1. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
2. Review daily balancing of all loan and lease totals.

1. Review suspense items at least monthly.
2. Review various loan exception reports and make notes on Director.
3. Oversee the physical maintenance and security of all Loan Documentation files.
4. Oversee that call back of all loans and lease maintenance has been completed daily.
5. Oversee the Bank's Participation Loan Portfolio.
6. Oversee the Bank's Mortgage Pool Portfolio.
7. Oversee Insurance Tracking maintenance.
8. Troubleshoot on loan inquiries.
9. Approve outgoing wires for loan payoffs.
10. Oversee daily wire log.
11. Sign cashier's checks, and approve transactions.
12. Oversee the management of the department e-mail box for service requests.
13. SBA reporting.
14. Oversee Loan Boarding function and turn-around-time.
15. Oversee Loan payments and Disbursements.
16. Oversee Loan payoff and Demands and the proper releasing of collateral.
17. Oversee processing non-post.
18. Training the department loan servicing associates.
19. Provides training for the Center associates, (on a case by case need via the phone and also via formal training classes).

1. Provide, present and promote The Citizens Experience to all external and internal customers.
2. Other duties as assigned.

Supervisory Responsibilities

Directly supervises all employees in the Loan Servicing Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations and bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have a working knowledge of ITI, Microsoft Office, Outlook, and Excel and LeaseComplete software.

Certificates, Licenses, Registrations

Current driver's license.

Other Skills and Abilities

Be able to adapt to a fast paced working environment to meet deadlines while providing Extra Dimension Service Plus to the Centers and Departments.

Other Qualifications

Must be able to travel 5% of the time.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range:$73,770.00 To $103,278.00 Annually