Program Support Assistant - CMH Education Department - Days

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Minimum of two (2) years of previous secretarial/administrative work experience in an office setting.
Previous experience with Microsoft Office applications & e-mail/calendaring.

Experience PREFERRED:
Three (3) years of previous secretarial/administrative work experience in an office setting.
Previous experience in a health care setting.

Education/training REQUIRED:
High School Diploma or equivalent

Education/training PREFERRED:
Post High School coursework in Business, Accounting or closely related field.

Independent action(s) required:
Performs administrative/clerical duties independently and without direct supervision.

Supervisory responsibilities (if applicable): N/A

Additional position requirements: N/A

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):
Physical - Lifting less than 20 lbs.
Activities - Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Steady pace, Able to handle multiple priorities, Able to adapt to frequent change

Performance Expectation: Maintains the Education Department weekly calendar and updates as changes may occur throughout week. Assist Education team with creating and scheduling, monthly classes, meetings, programs, etc. Corresponds with EVS daily for appropriate room setup for classes, meetings, presentations, etc. Sends the weekly calendar out to Leadership and other team members. Coordinates purchase orders, inclusive of department needs, patient education, etc. for the procurement of goods and services. Answers a multi-line telephone quickly and efficiently and directs calls to the appropriate persons. Processes requests from the Education Department Team and other team members, assists with speaker presentations and AV equipment. Assist physician with Tumor Board presentation, maintains dashboard, serves as the liaison between the CEU department for reapplication, maintenance of CEU's and trouble shooting. Assist Physician Activity Director to coordinate speakers on a bi-monthly basis, send out promotional information, reapplication, maintenance of CEU's and trouble shooting.

Performance Expectation: Becomes a Senior Learning Partner for Workday Learning Management System. Uploads and assigns Learning Management modules upon request. Formats education modules submitted for LMS uploads. Assists with troubleshooting Workday issues as needed and requested. Submits Keystone and HR4U tickets as necessary.

Performance Expectation: Becomes a CPR instructor and assists with classes as needed. Maintenance of ecards inclusive of requesting through AHA (ATLAS). Maintains up to date AHA materials, mannequins, supplies, etc. Becomes an AHA Administrator for the CMH AHA Training Center. Corresponds with CMHAHA Training Center instructors to support their maintenance of staying within the AHA guidelines and maintenance of up-to-date instructor cards. Assist Education Team with scheduling yearly/monthly AHA courses taught within VCU-CMH Training Center inclusive of BLS, ACLS, PALS, & NRP.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.