Technical Trainer, Revenue Cycle Management - Remote/Nationwide

About You

You are a person who loves assisting in maintaining overall training for Revenue Cycle Management (RCM) team functions. We need someone who can provide ongoing education, training and monitoring of the RCM team. In the role of Technical Trainer, you will be responsible for facilitating and delivering training both virtually, working with leaders to determine training gaps, and building content for training technology platforms such as but not limited to Electronic Health Records and Workflow applications.

• Tell us about your experience with Revenue Cycle Management training.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Develops curriculum, scenario-based, and skill assessments for training on work that involves prior authorization, billing, collection/follow-up, payments, refunds, or denials.
• Creating and maintaining policy and procedure and training manuals to support department functions and other assigned areas.
• Create job aids for all staff members to help eliminate common errors or to address the work around processes for system limitations.
• Develops error tracking system from data identified by CBO leadership for use in scoring individual employees.
• Provides operations management with training needs, coordinating enhancements or needs assessments that are consistent with department policies and procedures.
• Participates in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor.
• Demonstrates thorough knowledge of hospital and clinic billing requirements, health insurance reimbursement principles, client-specific policy and procedures.
• Remains updated on payer requirements, coding guidelines, and industry trends to inform training and QA efforts.
• Regular attendance at work is an essential function of the job.

Minimum Requirements:

• High School Diploma or GED equivalent Required and
• Associate's degree in Billing, Coding, Business, or related field Required.
• 2-4 years of experience working with commercial, government billing or reimbursement processes may be substituted for education.
• Minimum 2 years of experience with instructional design, creating materials, documents, job aids, and SOPs.
• Strong understanding of the end-to-end revenue cycle, including patient access, claims management, hospital and professional billing, and collections.
• Knowledge of CPT, HCPCS and revenue codes and their effect on reimbursement.
• Experience in auditing, quality assurance, and training within a healthcare or insurance setting is often required.
• Ability to communicate effectively both verbally and in writing.
• Proficiency in relevant RCM-related software systems such as Electronic Health Records and Microsoft Office Suite.
• Strong analytical, communication, and interpersonal skills are essential for effective training and collaboration.
• Organized, self-motivated and able to work independently of direct supervision to carry out responsibilities.
• Familiarity with specific Electronic Health Record (EHR) systems like Epic, Oracle, and Meditech preferred.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match