Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
- Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
- Annual incentive bonus plan based on company achievement of goals
- Time away from work including paid holidays, paid time off and volunteer time off
- Professional development courses, mentorship opportunities, and tuition reimbursement program
- Paid parental leave and adoption leave with adoption financial assistance
- Employee discount program
Job Description Summary: The Account Executive achieves specified retention goal on assigned territory while also supporting a Sales Consultant to achieve retention goals in a shared territory. Develops and executes strategies to maintain and manage a specific number of assigned accounts (complex to most complex) and to direct the management of these accounts in a manner that promotes an excellent level of service and renewal of these accounts year over year. Responsible for cross-selling assigned product lines to defined Small groups. Acts as a liaison between accounts, brokers, and the company to help resolve service issues and related inquiries.
Job Description
Client Service Management:
- Develops and executes account specific service plan to ensure we are working collaboratively with brokers and group executives to meet common objectives.
- Executes all phases of the renewal contract completion both internally and externally.
- Develops and maintains a detailed knowledge base of assigned customer, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business.
- Establishes, cultivates and manages relationships with consultants and brokers, recognizing the value they bring to our customer
- Delivers value to customer including plan performance, account management and service results
- Establishes, cultivates and manages the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to the customer
- Plans and meets with customers, strategically identifying trends and offering solutions.
- Handles special projects and tasks as assigned by management.
- Provides support with product presentations to customers and brokers as needed.
- Coordinates with multiple vendors to ensure successful implementation for new and renewal business (e.g., vision, pharmacy, wellness and stop/loss)
Renewals and New Business:
- Retains accounts in accordance with divisional goals and objectives
- Manages assigned account renewals and develops strategies to renew accounts
- Sells ancillary products in accordance with established goals and objectives.
- Prepares the strategic retention and growth plan for assigned customer, in conjunction with Underwriting partner.
- Provides support with product presentations to customers and brokers as needed.
- Negotiates financial discussions and influence the interactions and relationships with customer, their broker/consultant and internal team members to achieve strategic renewal goals
- Provides recommendations based on client objectives based on an understanding of all financial funding options
- Explains all services and products offered and available. Financial, wellness, consumer driven products, Enrollment process, and Communication support
- Serves as liaison for all vendors integrated in client's health plan
- Maintains and updates knowledge of industry trends and marketplace. Shares information with other team members
Minimum Qualifications
- Bachelor's degree business, marketing, communications, or other relevant academic discipline, or an equivalent combination of education and experience.
- 3 years' related experience in health insurance sales/retention.
- Thorough knowledge of health insurance principles, practices, and products.
- Proven excellent written and verbal communication, presentation and organization skills; especially while handling multiple assignments, and/or projects simultaneously.
- Familiarity with Microsoft Office applications (Word, PowerPoint, Excel).
- Advanced keyboard skills (typing, computer entry).
- Must possess a State Life/Health Insurance license in both Missouri and Kansas, or be able to obtain one within 60 days of hire.
Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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Blue Cross and Blue Shield of Kansas City
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
Jul 03, 2025