Technical Project Manager

Purpose of the Job

We're looking for a Technical Project Manager to support the delivery of technology projects for our wide range of global clients. This role is central to delivering scalable, data-driven marketing solutions that enhance client engagement and operational efficiency. Working within the existing Technology Project team, you will act as the conduit between internal and external stakeholders, internal delivery team members and external technology suppliers. You will be required to understand all client facing technology, and will be expected to project manage, configure and deliver solutions to meet our clients requirements.

This role is ideal for someone with strong organizational skills and excellent communication abilities, even if you have limited formal project management experience. Hands-on experience in an operational environment is not required as full training on our core technology applications will be provided. You will need to have practical experience in computer operations on the Microsoft operating platform and be generally tech savvy overall. The ability to think critically, problem solve and communicate complex scenarios to non-technical colleagues are of utmost importance for this position.

Key Responsibilities

• Initiate project processes for new technology projects and manage projects to successful completion.
• Translate client and business needs into clear technical requirements and timelines.
• Create, share and maintain project governance documentation as a means to track progress and achieve a high quality outcome.
• Identify and effectively manage project risks and dependencies in order to successfully deliver project requirements.
• Act as the central point of contact between internal and external stakeholders to ensure smooth execution.
• Oversee deliverables from internal teams and technology partners to ensure alignment with project goals and quality standards.
• Facilitate collaboration between business and technical teams to continuously improve delivery processes.
• Support internal departments with technical expertise and know-how of current business systems and other external industry tools.
• Support the evaluation, implementation, and documentation of new tools and solutions for internal and external users.
• Contribute to the company's mission by upholding service standards and promoting a culture of innovation and accountability.
• Contribute to the on-going implementation of company values.
• Adhere to best working practices as defined by industry standards.

Knowledge, Skills + Experience

• Independent and critical thinker with strong intellectual curiosity and stakeholder engagement skills.
• Detail-oriented with excellent analytical and problem-solving abilities.
• Clear, professional communicator-both written and verbal-with internal and external audiences.
• Comfortable receiving direction and feedback from multiple stakeholders.
• Strong prioritization and time management skills; able to manage multiple projects concurrently.
• Customer-centric mindset with a "test, learn, iterate" approach to processes and deliverables.
• Proven track record of delivering high standards of customer service.
• Proficient in Microsoft Office, Google Workspace, and modern browsers.
• Familiarity with DAM/CMS platforms (e.g., Xinet, Umbraco, Commerce sites) is a plus.
• Skilled in decision-making based on sound process knowledge.
• Experienced in facilitating meetings and leading projects of varying complexity.
• Prior experience working with third-party delivery teams is advantageous.
• Enthusiastic, driven, and eager to learn new skills and technologies.
• Collaborative team player who thrives in a dynamic environment.
• Able to interpret and follow written, oral, and procedural instructions.
• Capable of explaining technical processes in a clear, client-friendly manner.
• Resilient under pressure and able to handle challenging situations appropriately.

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

• Chicago, IL, USA
• United States