Associate Sales Engineer

Job Title: Associate Sales Engineer
Job Profile Summary: The Associate Sales Engineer will support the pre-sales strategy for current and prospective clients. This role involves collaborating with the sales team to ensure optimal system solutions are provided to both new and existing customers. The Associate Sales Engineer will assist in developing processes and systems to provide quick yet thorough revised post-engineering quotes. Additionally, this role includes providing pre-sales support and systems configuration recommendations, and applying methods, theories, and research techniques to solve technical problems. The Associate Sales Engineer will also participate in planning, conducting, and directing projects, including cost estimation, technical leadership, and project evaluation.

Key Responsibilities:
* Assist in establishing pre-sales support strategies for clients.
* Collaborate with internal operational teams and sales teams to deliver optimal system solutions.
* Develop and refine processes in support of and efficient quote to order process.
* Provide pre-sales support and systems configuration recommendations.
* Apply research techniques and methods to solve technical problems.
* Participate in project planning, cost estimation, and evaluation.
* Serve as a technical resource for long-range planning.

Complexity/Contribution:
* Work on complex technical and business matters.
* Contribute to significant projects, programs, and business initiatives with creativity and ingenuity.

Independence:
* Provide leadership within the work group through specialized knowledge.
* Determine work priorities based on general direction from manager.

Skills/Experience:
* Up to 3 years of experience in technical or business roles.
* Strong customer focus with the ability to cultivate and develop lasting customer relationships.
* Excellent problem-solving skills and technical acumen.
* Effective communication and collaboration skills.

Desired Skills:

Data Networking
* Proficiency in network design and implementation
* Experience with network protocols (TCP/IP, DNS, DHCP)
* Knowledge of network hardware (routers, switches, firewalls)
* Network troubleshooting and optimization skills

Security:
* Understanding of cybersecurity principles and practices
* Experience with security tools and technologies (firewalls, intrusion detection systems)
* Knowledge of compliance standards (ISO 27001, GDPR)
* Ability to conduct security assessments and audits

Unified Communications:
* Experience with VoIP
* Knowledge of unified communication platforms (Microsoft Teams, Zoom)
* Skills in integrating communication systems with existing IT infrastructure
* Troubleshooting and support for communication systems

Optical Networking:
* Knowledge of fiber optic technologies and systems

* Experience with optical network design and deployment

* Understanding of WDM (Wavelength Division Multiplexing) and DWDM (Dense Wavelength Division Multiplexing)

Location:
* This position will be onsite at the Plano, TX office. Hybrid - initially 5 days a week and then hybrid.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.