Rental Fleet Maintenance Supervisor

The Rental Fleet Maintenance Supervisor is responsible for leading the Rental Fleet Repair Technicians and the Make Ready technicians. This service team is responsible for the maximization of Heavy Rental fleet rental, providing customers with equipment ready for duty, documenting equipment repair history, collecting customer damages, and minimizing maintenance and repair expense. The Supervisor position hires, trains, and leads these efforts on a day to day basis including with hands on task performance

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission.
• Hires, develops, evaluates, and promotes effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Delivers Legendary Customer Service with a customer service focus, responsive communication, high quality work, and appropriate through put.
• Collaborates closely with Sales, Service, Transport, and other departments to ensures the rental fleet is ready for duty and ships on time to meet customer needs.
• Trains, supports, and monitors performance of team, especially on inventory inspections, effective use of lane strategy, service record maintenance in DBS and other service related systems, customer damages recovery, work quality, throughput, and customer service.
• Regularly visits all assigned branches to coach team and achieve the goals of the Heavy Rental Fleet.
• Performs and documents equipment receipt and inspection, PDI, worktool installation, software updates, damages quotes, and repairs within the MRT and RFT scope of work.
• Maintains equipment and work areas - keeps in good, clean, and orderly condition.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to positively motivate, manage, and develop employees.
• Influencing and adaptability with a drive to engage with customers, vendors, own staff, and separate departments throughout the organization in order to exchange information and achieve department goals.
• Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Exceptional organizational, self-management, time management, and multi-tasking skills.
• Strong technical aptitude and understanding of heavy machinery operations and repairs.
• Technical expertise - specific business/industry job-related professional knowledge, skills, experience, and performance attributes.
• Excellent oral and written communication skills.
• Knowledge of safe work policies, procedures, and practices.
• Demonstrated skills with all Microsoft Office products including, but not limited to, Excel, Word, PowerPoint, etc.

Education and Experience:

• High school diploma or equivalent required.
• Five or more years of job-related experience required.

Supervisory Responsibilities:

• This position manages the Rental Fleet Technicians and Make Ready Technicians. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• 20% travel but not limited to overnight stays.

Physical Requirements:

• This position involves extended periods in the upright position; additionally, frequent walking, climbing, and reaching.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• Frequently moves materials or equipment weighing up to 50 pounds.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

Work Environment:

• Regularly works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity.
• Occasional exposure to extremely bright or inadequate lighting.
• Occasional exposure to noise levels which can be distracting or uncomfortable.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Requires wearing common protective or safety equipment.
• Required to perform work in cramped spaces and/or high places.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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